Sales Training Manager - Contact Centre
Location: Bondi Junction (Hybrid)

Create training that transforms. Build confidence. Drive bookings.

We’re looking for a Sales Training Manager who’s passionate about helping others grow and is ready to design and deliver powerful, results-driven training for our global sales agents. If you love seeing people thrive, are energised by coaching consultative sales, and want to play a key role in elevating customer conversations, this could be your next role.

What You’ll Do

Design and Deliver Training that Sticks

Create engaging sales training programs focused on lead conversion, bookings, and customer trust

Facilitate live and virtual training on consultative selling, product knowledge, and systems

Develop bite-sized learning content, think microlearning, simulations, and real-life roleplays

Lead onboarding for new hires, setting them up for success from day one

Coach and Elevate Performance

Partner with Team Leaders and Quality Coaches to identify gaps and create targeted refreshers

Provide real-time coaching via shadowing, call calibrations, and side-by-sides

Build a culture of continuous growth through huddles, competitions, and regular skill boosters

Enable Success with Practical Tools

Create job aids, scripts, cheat sheets, and quick-reference tools agents actually use

Keep training aligned with seasonal campaigns, customer offers, and market needs

Measure and Improve

Track training impact through performance data, learner feedback, and sales results

Own learning metrics, training attendance, retention, and post-training performance

Collaborate Across Teams

Work closely with Enablement, QA, Marketing, and Ops to ensure training meets business goals

Align programs with new tech rollouts, product launches, and evolving customer needs

What You’ll Bring

5+ years of experience in Sales Training, L&D, or Sales Coaching, ideally in a contact centre or travel environment

Expertise in consultative sales and driving results in inbound/outbound sales teams

A hands-on approach to learning content development (e-learning, LMS, microlearning)

Confidence and warmth as a facilitator able to engage groups and inspire change

A passion for helping others grow and a belief in training that drives business outcomes

Familiarity with sales enablement tools, knowledge bases, and performance tracking systems

Why Join Us?

Career Growth: Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions.

Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.

Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.

Learning & Development: Career development and personal growth opportunities.

Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.

Team Engagement: Two team engagement days per year.

Volunteer Leave: Two days paid leave per year for volunteer opportunities.

Parental Leave: 12 weeks paid parental leave for eligible employees.