Operations Centre Asset Compliance Team Leader - Parramatta, NSW
Location: Parramatta, NSW
Company: BGIS, Government Aligned Client
Employment Type: Full-Time, Permanent | Hybrid (4 days On-Site, 1 day WFH) | 38 hrs/week
Salary: $100-120,000 plus Superannuation

About BGIS
BGIS is a global leader in integrated facilities management, delivering sustainable and innovative solutions across a range of industries. We foster a collaborative workplace where diverse perspectives are valued, and safety and service excellence are always prioritised.

Purpose of the Role
We are seeking an Operations Centre Asset Compliance Team Leader to oversee a small team of Customer Service Officers located on-site at a major government precinct. This is a newly created role that provides an exciting opportunity to shape processes and team culture from the ground up. Reporting to the Operations Centre Team Manager (based in Adelaide), this role is key in ensuring asset data accuracy, compliance reporting, and high-quality client outcomes for essential public services.

This is an opportunity to lead a close-knit team, liaise directly with client representatives, and contribute to reliable service delivery.

Key Responsibilities
- Lead and mentor a team of two Customer Service Officers, ensuring consistent, high-quality performance
- Oversee asset data accuracy and compliance reporting in line with contractual obligations
- Collaborate with technical services teams and subcontractors to maintain accurate asset registers and reporting
- Act as the escalation point for client enquiries and service delivery issues
- Implement and support process improvements to enhance performance

Skills & Experience
- Minimum 2+ years in facilities management, asset management or a similar client service environment
- Leadership experience, including performance coaching and workflow management
- Strong data analysis and reporting skills
- Excellent customer service and relationship management skills
- Familiarity with asset and compliance systems (e.g., CMMS) preferred
- Australian Citizenship and a National Police Clearance are required

Why Join BGIS?
- Competitive salary package with opportunities for growth
- Work on-site at a major government precinct
- A newly created role where you can make an immediate impact and shape the way forward
- Collaborate with supportive teams and build strong stakeholder relationships
- Develop your skills across asset management, reporting and compliance within a high-profile contract
- Access to employee recognition programs, wellbeing initiatives and community engagement days
- Australian Financial Review "Best Place to Work" 2025
- Winner of the Inspiring Workplaces Awards 2025
- Training provided on internal systems and processes
- 2 paid volunteer days & community engagement opportunities

How to Apply
If you are a proactive and collaborative professional with leadership experience and a passion for delivering reliable service outcomes, we'd love to hear from you.

BGIS is an equal opportunity employer and encourages applications from all backgrounds, including First Nations peoples, LGBTQ+ individuals, women and culturally diverse communities.

Eligibility: Applicants must have Australian Citizenship or Residency and full working rights.

Apply Now and help deliver asset compliance and service excellence in an essential government setting.

Explore more opportunities at https://apac.bgis.com