CONTACT CENTRE RESERVATIONS SALES AGENT - Reservations Team

St Leonards Office | Hybrid (Work from home Fridays)

Hamilton Island is seeking an enthusiastic and sales-driven Reservations Agent to join our high-performing Contact Centre Sales team in Sydney. If you're passionate about sales, guest experience, and creating unforgettable holidays - this could be your next big move.

Based in our St Leonards office, you’ll be the first point of contact for prospective guests - delivering personalised recommendations, converting enquiries into bookings, and playing a key role in shaping exceptional stays on Hamilton Island.

Why you'll love working with us

Work-life balance - enjoy a hybrid model with the option to work from home on Fridays

A vibrant, collaborative team culture - join a fun and supportive team that celebrates success and loves what they do

Convenient office location - just a short walk from St Leonards Station and the Crows Nest Metro

Onsite perks - free gym and subsidised fitness classes to keep you feeling your best

Exclusive benefits - including discounted travel & health insurance, accommodation, tours, and dining on Hamilton Island

Where you'll make an impact

Converting enquiries into confirmed bookings via phone, email, and live chat across both direct and trade channels

Using your product knowledge to tailor guest experiences and recommend accommodation, packages, tours, and dining

Maximising revenue through strong call conversion rates and meeting individual sales KPIs

Building relationships with key trade partners and internal teams to ensure seamless service delivery

Keeping up to date with all Hamilton Island promotions, offerings and updates to provide accurate, current information

Supporting the wider Contact Centre team with ad hoc administration tasks as needed

What we're looking for
You're a confident communicator with a proven track record in sales and customer service - and you know how to turn an enquiry into an unforgettable experience. With your strong attention to detail and positive energy, you’ll thrive in a fast-paced, team-oriented environment that rewards initiative and drive.

To be successful, you will need:

Minimum 1 year experience in a sales-based travel industry role (Desirable)

Contact/Call Centre experience (Desirable)

Tertiary travel qualification (Desirable)

Demonstrated ability to meet sales targets and KPIs

High level of written and verbal communication skills

Strong customer service mindset and a passion for delivering outstanding results

Proficiency in Microsoft Office and ability to learn new systems quickly

Flexibility, adaptability, and the ability to work under pressure in a fast-changing environment

About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences - making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember. Apply now!