Call Centre Supervisor

• Lead a dynamic team at the heart of member communications.
• Shape outcomes, drive performance, and create real change in a values-driven organisation.
• Granville Location – Close to Public Transport + Onsite Parking Available
• Full-time | Permanent | $75k–$80k + Super (Depending on Experience)

About the Organisation:

This long-standing national organisation represents tens of thousands of workers across diverse industries and is committed to advocacy, fairness, and meaningful change. With a proud history and a modern outlook, the team is focused on member engagement, social impact, and strategic growth.

What You’ll Do:

As Call Centre Supervisor, you’ll lead a team delivering high-quality support and outreach to members across the country. You’ll play a key role in shaping daily operations and driving a culture of service excellence and teamwork.

Key responsibilities:

• Leading the day-to-day operations of the National Call Centre.
• Providing hands-on leadership, coaching, and mentorship to a team of dedicated full-time and part-time staff.
• Monitoring performance and quality to ensure continuous improvement and alignment with union goals.
• Managing outbound and escalation calls with professionalism and care.
• Collaborating with campaign leads to support strategic outreach efforts.
• Assisting in recruitment and retention of call centre staff, fostering a strong team culture.

What You Bring to the Table:

• Demonstrated experience in a call centre or fast-paced customer service environment.
• Proven success in leading, developing, and motivating teams.
• Experience with CRMs and a focus on membership engagement and retention.
• A collaborative mindset, with the ability to balance leadership responsibilities and hands-on contribution.
• Experience in a member-based organisation, union, or not-for-profit is highly desirable.

Why Join the organisation?

• A strong culture of respect, solidarity, and professional development.
• Opportunities to grow your leadership skills and advance within the organisation.
• The chance to be part of national campaigns and contribute to social change.
• A supportive environment where your ideas and efforts will make a real difference.
• 1 RDO per month.

How to Apply?

If you are interested, please submit your CV ASAP. Applications will be reviewed as they are received with no deadline for this role.

If you have any further questions, please contact Sheridan Bagi - [email protected] or Nicole Dames - [email protected]

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.