Customer Service Operator – Calltaker/Dispatcher (Communications Centre)

$30.41/hour + 25% casual loading + shift allowances | Flexible rostered role based in Noble Park North

Be the vital link in patient care. Join our Victorian Communications Centre and help coordinate life-changing non-emergency patient transport services.

Why You’ll Love Working With Us

Flexible work options – start as casual, with the option for permanent part-time or full-time after 6 months

Supportive, purpose-driven team – where respect and collaboration guide every shift

Clear, competitive pay – $30.41/hour + 25% casual loading + shift allowances

Make an impact – support hospitals, patients, and crews across Victoria

Training provided – comprehensive induction and ongoing learning

About the Role

Based in our Noble Park North Communications Centre, you’ll be the calm, professional voice linking patients, hospitals, and our road crews. Every shift, you’ll manage calls, enter bookings, and ensure smooth dispatch of patient transport.

It’s a fast-paced, rewarding role suited to someone who thrives in a team, enjoys clear processes, and is passionate about quality customer service in a healthcare setting.

What You’ll Be Doing

Answer inbound calls from hospitals, healthcare staff and patients

Enter bookings accurately using Computer Aided Dispatch software

Interpret clinical terminology to assess transport requirements

Work closely with dispatchers and hospitals to ensure seamless coordination

Provide calm, professional communication under pressure

Maintain accurate records and contribute to a positive team culture

What We’re Looking For

Proven customer service experience

Strong communication and active listening skills

Ability to multitask in a fast-paced environment

Comfortable using multiple systems and databases (we’ll train you)

Ability to work part-time across rotating weekday and weekend shifts

Desirable: knowledge of health terminology, dispatch or call centre experience

Who We Are

National Patient Transport (NPT) is one of Australia’s leading non-emergency patient transport providers. We’ve been supporting hospitals, patients and healthcare networks across NSW, VIC and WA since 1993.

As part of ComfortDelGro Corporation Australia, our mission is to provide safe, timely, and compassionate care — every day, every shift.

We live and work by our HEART values:

High Standards – We aim for excellence in every interaction

Efficiency – We act with purpose and clarity

Accountability – We do what we say we’ll do

Respect – For our patients, partners, and each other

Teamwork – We’ve got each other’s backs

Apply Today

To apply, please submit a resume and a short cover letter. Only shortlisted candidates will be contacted.

Diversity & Inclusion

We proudly support a diverse, inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, culturally and linguistically diverse groups, and individuals of all abilities.