Who are we:

Ashley & Martin (that’s right, the hair people), we are the leading provider in our industry and have been around for 60 years supporting our customers on their hair regrowth journey. With a strong commitment to customer satisfaction and results, we are pretty excellent at what we do!

We are looking for motivated individuals who are passionate about delivering exceptional service and attending to customer enquiries. As a Customer Service Representative based on-site in our Southbank Contact Centre, you will play a vital role in not only booking all new customers their first appointment with an Ashley and Martin Consultant, but ensuring they attend the appointment and take those first steps on their hair regrowth journey.

We have 1 part time position available, 40 hours per fortnight.

Operating on a rostered basis the successful applicant will have full availability to work shifts between the hours of 8am and 7pm Monday to Friday and ad hoc Saturdays 8.30am - 12.30pm.

Responsibilities:

• Managing and scheduling appointments for all new customers.
• Interact with customers over the phone and coordinate appointments to ensure maximum attendance rate.
• Handle inbound and outbound customer calls with professionalism, empathy, and efficiency.
• Provide accurate and timely information to customers while ensuring their needs are met.
• Document customer interactions and maintain detailed records in our CRM system Zenoti.
• Collaborate with team members and departments to address customer enquiries and maximise bookings.

What we offer:

• A supportive and collaborative work environment
• Bonuses and wellness incentives, including bi-annual wellness reimbursement & wellness days available upon completion of the first year of employment,
• Comprehensive on the job training

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think on your feet.
• Outstanding customer service skills in a Call Centre environment with a genuine desire to assist customers.
• Ability to handle high call volumes and work under pressure.
• Proficiency in using Call Centre software and CRM systems.
• Previous experience booking appointments within a Call Centre role.
• Previous sales experience is preferred but not essential.

Does this sound like what you have been looking for?

Submit your application ASAP via the APPLY NOW button, we will shortlist and interview regularly and the opportunity may be filled while you're thinking!

You must have full working rights in Australia to be considered for this position.