At Fix It Right Plumbing, our mission is simple yet powerful: to ensure that every single person who calls us for help feels listened to, understood, and enjoys the experience from start to finish. We know that when customers call us, they’d rather be doing something else — so we work hard to make each interaction personal, positive, and even enjoyable.

We’ve earned over 3,000 five-star reviews from customers who’ve experienced our care firsthand — and we’re looking for a Customer Service Superstar to help us earn the next thousand.

We have a proven process for success that ensures every customer gets the same high-quality service, and we want you to layer your own personal touch over it to make each call truly your own.

We also equip our team with the best CRM software in the world — ServiceTitan — giving you everything you need to handle calls smoothly, keep customers informed, and deliver an exceptional, personalised experience every time. Plus, we offer great incentives to help you thrive and reward the impact you make.

What you’ll do:

• Welcome customers with a friendly, reassuring voice that instantly puts them at ease.

• Follow our proven process while adding your own warmth and personality.

• Listen deeply, understand their needs, and tailor each conversation to them.

• Keep calls positive and light, sometimes chatting about what they’d rather be doing.

• Use ServiceTitan to manage each customer’s journey with precision and care.

• Work closely with the team to make the entire service process smooth and enjoyable.

What we’re looking for:

• Patience and empathy in every interaction.

• Ability to guide conversations in a natural, engaging, and personalised way.

• A commitment to our mission of listening, understanding, and delighting customers.

• Excellent communication skills and a genuine desire to help.

Why you’ll love it here:

• Be part of a team with 3,000+ five-star reviews — proof that we care and deliver.

• Work with the best tools in the industry, including ServiceTitan.

• Great incentives that help you thrive and recognise your success.

• Supportive teammates who have your back.

• You’ll brighten someone’s day with every call you take.

• Full-time hours and room to grow.

With the right heart, patience, and dedication, you’ll thrive at Fix It Right Plumbing — where being The Right Choice starts with you.

Apply today and help us make every call a five-star moment.