Benefits

Great pay – above award $35.58 per hour + super

Career growth – work with some of Australia’s leading brands and progress in your career

No lengthy applications – we match you directly with roles that fit your skills

Your Next Role:

We’re looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.

📞 Contact Centre Customer Service Role – Make a Difference!
📅 Full-time hours | Mon-Fri 9-5pm
🚀 Starting Sept for 3 months initially (casual contract)
🏢 Onsite in Clayton office
🎯 Help customers daily – Answer calls, emails & chats (50-60 per day)
📊 Achieve key metrics – Handling time, quality & customer satisfaction
🎓 Full training provided – Feel confident from day one
🤝 Supportive & dynamic team – Work with like-minded people

What You’ll Do:

Help customers with private health insurance queries, from reordering member cards to payment updates.

Handle inbound calls and follow-up outbound calls with care and precision.

Address general questions about insurance services, ensuring customers feel supported and informed.

Possibility to cross-skill into web chats for those who are ready to expand their expertise.

What You Need

Full-time availability (Mon-Fri) – Visa holders must be eligible for full-time work
6-12 months of recent call centre or high-volume phone-based experience
Customer centric mindset, you care about providing an A-class customer experience
Resilience & a can-do attitude in a fast-paced environment
Exceptional communication skills – both written and verbal
Professional references from previous employers

Ready to Get Started?

Apply now and kick-start your Weploy journey 🚀 One of our dedicated Talent team members will connect with you soon!