About the role

This is an exciting full-time opportunity to join the team at Ability Ease PTY LTD as a Customer Service Coordinator - Mobility Aids. Reporting to the Customer Service Manager, you will be responsible for providing exceptional customer service to our clients who are looking to purchase mobility aids and home healthcare products. Based in our office in Mount Waverley, VIC, this role will involve a combination of phone, email and in-person customer interactions.

What you'll be doing

Responding to incoming phone and email inquiries from customers in a friendly and professional manner

Assisting customers with product selection, ordering and delivery

Providing product information, pricing, availability and delivery details

Handling customer enquiries in a timely and effective manner

Maintaining detailed records of customer interactions and orders

Supporting the sales team with administrative tasks as needed

Collaborating with the warehouse and logistics teams to ensure smooth delivery of products

What we're looking for

Previous experience in a customer service, sales or administrative role, ideally within the healthcare or mobility aids industry

Strong communication and interpersonal skills with the ability to build rapport with customers

Excellent problem-solving and conflict resolution skills

Proficient in using Microsoft Office suite, including Excel, Word and Outlook

Keen attention to detail and the ability to multi-task effectively

A team player with a positive, can-do attitude

What we offer

At Ability Ease PTY LTD, we are committed to providing our employees with a supportive and engaging work environment. Some of the key benefits of working with us include:

Competitive salary and performance-based bonuses

Ongoing training and development opportunities

Flexible work arrangements and a focus on work-life balance

Employee discount on Vital Ease products

Annual health and wellbeing allowance

A friendly and collaborative team culture

About us

Ability Ease PTY LTD is a leading provider of high-quality mobility aids and home healthcare products. Established in 2022, we have built a strong reputation for delivering exceptional customer service and innovative solutions to our clients. Our mission is to empower individuals to live independently and with dignity, and we are proud to be a trusted partner for thousands of Australian families.

If you are passionate about providing outstanding customer service and contributing to the growth of a dynamic organisation, we encourage you to apply now.