About this opportunity

Are you highly organised, people-focused, and ready to make a real impact? We’re looking for a dedicated Care Advisor to join our team in our Hurstville and Bankstown where you will coordinate daily care schedules for clients and caregivers across the Sydney Hurstville and Bankstown region.

The Care Advisor is expected to perform a variety of duties in the coordination and administration of activities associated with the care of current and potential clients. As the first point of contact for our clients, families and or their representatives the Care Advisor is a brand ambassador ensuring a superior customer service.

About this opportunity

The Care Advisor will be responsible for the initial enquiry experience for potential new clients and other stakeholders’ service requests while development and maintaining positive relationships.

Why Join Us?

$85k salary + Super + $9k car allowance

Full Time Permanent role based out of our Riverwood office with flexible working arrangements

A varied customer facing role with plenty of opportunity to get out from behind the desk

A rewarding career in a close-knit team making a difference in your local community.

Key Responsibilities:

Consultatively sell Dovida services to prospective clients and gain commitment while making recommendations that will best benefit the client.

Coordinate & organise Care Consultations or ensure follow-up steps are actioned

Follow up on all client leads and referrals including answering client or client family members enquiries to assist them to find the most suitable home care option for their needs and circumstances.

Be knowledgeable about a wide range of local resources so that you can inform clients and/or client family members about resources and/or services available to them or seek out tailored resources to meet specific needs.