Job Type: Permanent Full-time

Job details: Experienced In-Home Care Coordinator (RN/EN/AIN)

Salary: $75,000 – $90,000 per year + Super + Annual Bonus

Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.

Right at Home, Sydney Ryde Region are seeking qualified, reliable and passionate experienced Care Coordinator. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.

The Ideal Candidate: The ideal candidate for our team will have some experience with managing client enquiries, client consultations, client onboarding, and a client case load. The care coordinator will have experience in either the community or healthcare sector, specifically with care coordination responsibilities.

Purpose of Position: This role is customer focused and involves consulting with clients, families, preparing in home care assessments, and drafting care plans to best meet client requirements. This position is responsible for maintaining clients' expectations by providing timely response to all enquiries.

Full training will be provided to reliable and successful candidate.

Duties include:

Assisting with handling incoming telephone and internet enquiries.

Meeting with clients and assessing their needs. This role will handle anything from information requests, feedback, general enquiries to complaints.

Preparing in-home care assessments and care plans to best meet client requirements.

Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.

Maintaining client and care worker compliance and documentation according to government standards.

Prepare client’s budget, provide copy of the individualised budget to client and review the budget when needed.

Serves as a liaison with accounts department, ensuring proper billing in line with the care plan that includes entering clients' expenses in CRM, accounting and financial software.

Providing “on-call” services on rotation after hours, on the weekends, and on public holidays as needed.

Qualifications

Essential Criteria:

New graduate RNs are also encouraged to apply

Current Australian National Police check, and Current First Aid & CPR certificate

Driver's license and your own reliable registered vehicle

Full Comprehensive Vehicle Insurance

Excellent verbal and written communication skills

Preferred Skills

Experience as a scheduler, case manager, care coordinator, hospital discharge planner, or NDIS support coordinator

The ability to operate efficiently and deliver excellent service

Time management, organisational skills & ability to manage competing priorities

Relationship development skills to support diverse clients to achieve their goals and objectives

Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS)

Only shortlisted applicants will be contacted for interviews within 14 days of applying.