Dementia and Aged Care Services (DACS) is a provider of Community Care Services in NSW. We pride ourselves on delivering tailored care to enhance the quality of life for our clients and their families. Our ultimate goal is to support clients to remain at home and engaged in their local community.

We are looking for an experienced Client Relations Manager with a passion for delivering exceptional customer service and a drive to make a difference in the lives of older individuals. It is an exciting opportunity for you to further develop and grow our Home Care Package business in the beautiful region of Southern Highlands, Goulburn.

The Role:

This full time Client Relations Manager role will play a crucial role in the success and expansion of the Southern Highlands region. Your key responsibilities will be proactively identifying and cultivating business growth opportunities, fostering strong partnerships and driving revenue. This will be done by collaborating with various stakeholders to develop and implement strategies for growth. The Client Relations Manager will also assist with the upcoming transition from Home Care Program (HCP) to the new Support at Home Program from 1 November 2025.

In addition to the business growth management, there will be HCP case coordination including providing in-home assessments, referrals, care plan reviews, budget and staff management.

Requirements for Success:

• Ability to identify and create opportunities for business growth in addition to the core Case Manager responsibilities
• Willingness to travel within Southern Highlands region and surrounding areas and open drivers licence
• Knowledge of and enthusiasm for Community Aged Care Services & Consumer Directed care environment
• Excellent relationship management and communication skills
• Demonstrated experience in working with ACAT, RAS, Care Navigators, and other referrers.
• A Diploma level or above qualification in community, aged, health, or another relevant discipline (desirable).
• Strong computer skills.
• Possess empathy & understanding towards the needs of older people
• Building and maintaining strong relationships with existing and prospective clients.
• A clear national police check upon role offer

Why Join DACS?

• Competitive salary package
• Salary packaging options to maximise your take-home pay
• Supportive, forward-thinking team committed to your development
• Real career pathways with ongoing learning opportunities
• When you join DACS you join an organisation that is on continual growth trajectory

If you are enthusiastic and can demonstrate empathy and understanding towards the needs of older people, we would love to hear from you. Join our team at DACS NSW and become an integral part of our mission to enhance the lives of those in our care. Dementia and Aged Care Services (DACS NSW) is a division of Alzheimer's Qld.