About this opportunity

Are you highly organised, people-focused, and ready to make a real impact? We’re looking for a dedicated Care Advisor to join our team in Port Macquarie where you will coordinate daily care schedules for clients and caregivers across the Mid North Coast region.

The Care Advisor is expected to perform a variety of duties in the coordination and administration of activities associated with the care of current and potential clients. As the first point of contact for our clients, families and or their representatives the Care Advisor is a brand ambassador ensuring a superior customer service.

About this opportunity

The Care Advisor will be responsible for the initial enquiry experience for potential new clients and other stakeholders’ service requests while development and maintaining positive relationships.

Why Join Us?

$80k salary + super + $9k car allowance

Full Time Permanent role based out of our Port Macquarie office with flexible working arrangements

A varied customer facing role with plenty of opportunity to get out from behind the desk

A rewarding career in a close-knit team making a difference in your local community across Mid North Coast

Key Responsibilities:

Consultatively sell Dovida services to prospective clients and gain commitment while making recommendations that will best benefit the client.

Coordinate & organise Care Consultations or ensure follow-up steps are actioned

Follow up on all client leads and referrals including answering client or client family members enquiries to assist them to find the most suitable home care option for their needs and circumstances.

Be knowledgeable about a wide range of local resources so that you can inform clients and/or client family members about resources and/or services available to them or seek out tailored resources to meet specific needs.

Development of a nurturing strategy to ensure all active Service Enquiries are followed up on, providing ongoing information to assist the perspective client with choice

Use a consultative sales process to discover client’s additional needs and strengthen the relationship. · Research and identify sources for client referrals.

About you:

Previous and relevant experience working with seniors or aged care

Experience with different care services and Home Care Packages highly desired

Certificate IV or Diploma in Community Services highly advantageous

Strong engagement, influencing and negotiating skills and effective communicator

Excellent customer service skills and demonstrated problem solving abilities

Highly efficient and organized with proven time management skills

At Dovida Mid North Coast we thrive on creating a positive experience for our clients and employees. Join us and foster a supportive team culture, as we shape a better future for care. You will play an important role assisting and supporting our Care Managers, Caregivers and office staff in providing the highest quality service to our clients, with an emphasis on creating extraordinary relationships.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.