About the role

We seek a motivated and organised Administration Assistant to join our Advice 9 Pty Ltd team in Gungahlin, ACT. This part-time role will support our day-to-day administrative operations and assist our busy office. We want to hear from you if you have exceptional administrative skills and enjoy working in a fast-paced environment.

Practice & Client Management

· Oversee client onboarding and engagement processes

· Maintain accurate client records and support communications.

· Collaborate with the team across to maintain consistency and service quality.

· Ensure the smooth day-to-day operations of the office.

· Handle all incoming and outgoing mail—physical and digital (via ATOmate and TAP).

· Prepare and coordinate the electronic signing of document packs for clients.

· Provide additional administrative support as required by the Partner or wider team.

Tax Agent Portal (TAP) Management

· Manage all activities within the Tax Agent Portal, including:

· Adding and removing clients.

· Lodgement reports and extension requests.

· Payment plans and other related tasks.

ASIC Administration

· Support ASIC-related compliance tasks as required by the Partners.

About YOU:

· Proven experience in a practice management or similar role, preferably within an accounting or professional services firm.

· Strong knowledge of accounting firm processes and client service best practices.

· Proficiency with accounting firm software (e.g.Karbon, XPM, Xero) and office applications (e.g., Microsoft Office, Xero, AutoMate, NowInfinity, Karbon, Docusign).

· Experience working with Karbon is preferred.

· Excellent stakeholder management, communication, and organisational skills.

· Ability to manage multiple priorities, meet deadlines, and lead a team to success.

· Passion for process improvement. Good attention to detail

What we offer

At Advice 9 Pty Ltd, we pride ourselves on creating a supportive and collaborative work environment. We offer a range of benefits, including competitive remuneration, flexible work arrangements, professional development opportunities, and a commitment to work-life balance. Join our team and be a part of an organisation that values its employees and is dedicated to delivering exceptional service to our clients.

About us

Advice 9 Pty Ltd is a leading financial and business advisory service provider. Established in 2018, we have a proven track record of helping our clients achieve their financial goals. Our team of experienced professionals is committed to providing tailored solutions and exceptional customer service. We are proud of our strong company culture and reputation for industry excellence.

If you are interested in this opportunity, apply now to be considered for the role.