Our caring and supportive team at Kazz & Co utilises our expertise to empower and support people living with disability or complex needs to embrace life and reach their full potential. We help achieve their goals and dreams and be their voice every day.

At Kazz & Co, our collective success is founded upon a shared sense of purpose, pride in our work and living our team values. The Support Worker is responsible for providing compassionate support and care to Kazz & Co’s participants.

The areas you will be responsible for are:

Managing supports in ShiftCare, including cancellations, meet & greets, and service agreements

Complete end to end onboarding of new participants

CRM Management

Creating service agreements in line with NDIS budgets & pricing caps

Responding to emails in the inbox promptly and professionally

Answering participant/provider/staff calls, texts & queries

Acting as a first point of contact for staffing/participant issues

Supporting Director and Manager with onboarding of new staff, and ongoing compliance monitoring

Networking & business development assistance, monitoring social media and responding to posts

Maintaining documentation with high attention to detail

About You
What we would like:

Excellent attention to detail

Has good foresight and can spot inconsistencies before they cause problems

Has previous experience in business development, admin, scheduling or rostering, specifically with ShiftCare or similar software system

Can handle multiple tasks in a calm and positive manner.

Communicates clearly and kindly - both in writing and on the phone

Has excellent boundaries and judgement

Thrives in a role where accuracy, autonomy, and trust are everything

You’ll need to be confident with:

NDIS pricing arrangements and category/ line-item structure

Calculating and adjusting budgets with precision

SCHADS Award & requirements

Using ShiftCare or similar software system

Following SOPs and knowing when to ask for clarification

Advertising using social media platforms

The Perks

Work from home after initial probation

Neuro-affirming workplace

Space to contribute, suggest, and shape systems

You’ll work directly with the Director and manager who values clear communication, emotional honesty, and occasional memes in the inbox

Above award rates. Salary can be negotiated for the right person which will also depend on skills and qualifications.

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have within an administration role?

Do you have experience preparing and monitoring work rosters?

Do you have experience with the software system program ShiftCare

Do you have a current Working With Children Check (WWC)?