• CUSTOMER SERVICE OFFICER, ENFIELD AQUATIC CENTRE, AQUATIC & FITNESS
• PART-TIME (MINIMUM 18 HOURS PER WEEK)
• MAXIMUM TERM CONTRACT UP TO 30 JUNE 2026
• From $34.77 per hour + 12% Super + leave + weekend rates

Are you passionate about delivering exceptional customer service and creating a positive experience for the community?

Enfield Aquatic Centre, a cherished part of the Burwood community since 1933 with a vibrant and active local community, is looking for a suitably qualified and experienced individual to be part of our Customer Service team.

This role allows for 18 hours per week on a rotating seven-day roster, including early morning (5:30am–12:30pm) and afternoon (12:00pm–8:00pm) shifts, with weekend penalty rates applicable.

This varied role involves balancing front-line customer service with essential administrative tasks that keep the Centre running smoothly.

Responsibilities of this varied role include:-

• Providing high-quality customer service to all customers and visitors to the Enfield Aquatic Centre
• Responding to enquiries, resolving issues, and escalating more complex matters where appropriate
• Assisting customers with program enrolments, bookings, and facility information
• Accurately receipting and reconciling payments, maintaining Point of Sale (POS) systems, and balancing transactions
• Carrying out daily opening and closing procedures and conducting equipment checks
• Supporting the Centre Manager and Team Leaders across all areas of the Centre
• Completing administration tasks, including bookings, invoicing, account reconciliations, and purchase orders

Key Essential Requirements:-

• Current CPR Certificate
• Current First Aid Certificate
• Current & valid Working with Children Check
• Demonstrated experience delivering quality customer service in a busy environment
• Strong organisational and time management skills to meet competing priorities
• Ability to resolve issues and handle customer complaints effectively
• Well developed communication and interpersonal skills
• Proficiency in Microsoft Office and ability to use databases and POS systems
• Proven accuracy in cash handling and financial transactions

Key Requirements:-

• Willingness to complete a pre-employment health assessment
• COVID-19 vaccination for all employees (2 Vaccines)

Culture & Benefits:-

Joining the Enfield Aquatic Centre team means being part of a supportive environment that values your growth and well-being. We offer:

• Training and development opportunities
• Health & Well-being initiatives (e.g., flu vaccinations, skin checks, wellbeing activities)
• Access to Fitness Passport membership
• Access to our Employee Assistance Program (EAP)

Enquiries:-

Further details about this role can be found in the attached Position Description or by contacting Daniella Stramandinoli, Team Leader Customer Service on 02 9078 6176.

If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Casey Feeney, People & Culture Advisor on 02 9078 6135.

How to Apply:-

Please click on "Apply now" and follow the steps. Applications must include a resume and answers to the online questions.

Closing Date:-

Sunday, 24 August 2025 at 11:59 pm