Your new company

Join a leading organisation in the transport industry that prides itself on delivering exceptional customer experiences and operational excellence. With a strong presence across NSW and a collaborative team culture, this company offers a dynamic and supportive environment for career growth.

Your new role

As a Customer Service Officer, you will play a pivotal role in supporting account managers and operations teams to deliver outstanding service. You will be responsible for managing customer interactions, resolving service-related issues, and contributing to continuous improvement initiatives.

Key Responsibilities

• Collaborate with the Operations Manager to ensure customer expectations are consistently met or exceeded.
• Handle customer calls, reporting, and administrative tasks as part of the customer service team.
• Attend customer meetings and teleconferences to gather feedback and develop service strategies.
• Support the implementation of new initiatives and changes within the customer service function.
• Assist in injury rehabilitation and return-to-work plans as needed

What you'll need to succeed

• Minimum 2 years' experience in customer service, ideally within the transport industry.
• Intermediate to advanced computer literacy.
• Strong problem-solving skills and ability to work under limited supervision.
• Excellent communication and interpersonal skills.
• Passion for continuous improvement and customer satisfaction.
• Ability to work collaboratively across teams and act as a trusted advisor.

What you'll get in return

• Opportunity to work with a respected industry leader.
• $35 p/h + super
• Supportive team environment with ongoing training and development.
• Career progression opportunities.
• Access to employee wellbeing programs.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.