Part-time Customer Service

Homebush, New South Wales, Australia (On-site)

Part-Time Banking Customer Service
Ongoing casual role paying $36.80ph + super
Perfect for those who are studying and need a flexible roster!
Minimum of 20-30 hours per week working out of Homebush offices

YOUR NEW COMPANY
Awarded one of the world's most ethical companies for the last ten years, you will be part of a bank that's all about giving back. A bank that's wholly about their customers, you will genuinely be a part of an organisation committed to making a difference. For their employees, they value training, growth, and development. Career paths at this bank extend not only in operations, but across all areas of the business. This really is your next opportunity to start your career!

YOUR NEW ROLE
You will join the heart of the business, in their buzzing Homebush-based contact centre. Some key responsibilities will include:
Being a first point of contact for members, across inbound; outbound; live-chat; email; and social media communications
Troubleshoot, educate and resolve all queries for members in a positive and knowledgeable manner
Work towards contact centre KPI's to ensure achievement of organisational and individual goals
Comply will all associated risk and regulatory policies to ensure the safety of the customers and the bank
Monday to Friday, anytime from 8am to 7pm rotating roster

WHAT YOU NEED TO SUCCEED
Previous contact centre or customer service experience
Exceptional spoken communication skills
Full working rights and the ability to work a minimum of 20-30hours per week (flexible for you) out of Homebush (will be moving to Barangaroo November)
Be able to commit to full time training from 18th August 2025 (first 3 weeks 9am-4pm)
Outstanding communication with a 'member first' approach
Studying finance, business, economics, or an associated degree is preferred