Customer Service Representative - NSW Government

We are seeking two experienced Customer Service Representatives to join a professional government Service Centre team in Muswellbrook. This is an anticipated 6-month engagement with potential for extension, offering consistent part-time hours in a supportive and purpose-driven environment.

This is an on-site role — successful candidates will be required to work from the Muswellbrook Service Centre for all shifts.

Position Details:

• Location: Muswellbrook (on-site only)
• Start Date: ASAP
• Assignment Length: Anticipated 6 months with the possibility of extension
• Rate: $37.39 per hour + super
• Hours: 4 hours per day, 20 hours per week
• Pre-employment checks: Police Check and two professional references required

What We're Looking For:

• Typing and navigating computer systems (mouse and monitor use)
• Strong email etiquette
• Proficiency in Microsoft Office, particularly Outlook and Teams

• 2–3 years of customer service experience (call centre, administration, retail or similar)
• Excellent written and verbal communication skills
• Prior experience working in an office environment
• Intermediate computer skills, including:
  
• Ability to quickly learn new systems and software
• Previous government experience is desirable but not essential

Training and Onboarding:

• Initial training is delivered virtually and will prepare you to perform the role effectively
• Ongoing on-site support will be provided by colleagues and managers once training is completed

This is a great opportunity to join a well-established team, build on your customer service skills, and contribute to your local community.

If you have relevant skills & experience, please submit your latest CV in Word format.