Your Role:

Working with the Assistant Director of PASS, as the PASS Coordinator you will be responsible for the care and support of American college and university students studying in the CEA CAPA Sydney Centre. Primary areas of focus include supporting students, health and safety, housing, educational excursions and events outside of the classroom.

As the PASS Coordinator you will also works collaboratively with the academic and internship teams, providing support as needed. Successful candidates will be provided cross training with internships and academics departments, making this role especially exciting for someone looking for diverse responsibilities, exposure to multiple areas within an international education setting, and the rewards of seeing students grow and succeed during their time abroad.

What You'll Do:

Provide high quality student support and advising to ensure students have the best possible study abroad experience

With the Assistant Director, manage occasional disciplinary matters and student crises that may arise

Welcome students to the centre at the front desk; this could include carrying out welfare checks of students entering the centre

Secure appropriate guest speakers, excursions, and site visits with input from Internship and Academic Teams

Work with the Program Management Team in the USA to create pre- and post-arrival student materials and play a key role in student arrival and orientation

Attend evening and weekend social events for student arrivals and departures; manage and participate in student orientation sessions. Reasonable level of fitness required for bushwalks, events and orientation activities.

Build and maintain suppliers/contacts database; research and scope new venues for student events, build relationships with new and existing suppliers, and negotiate competitive pricing for program budgets

Create program calendars and detailed itineraries for customised programs

Act as a member of CEA CAPA’s crisis management team on a rotational basis, providing 24/7 emergency support to all Sydney students. CEA CAPA provides training and has clearly established protocols for managing such situations. Back up support is available for difficult situations

Welcome representatives from existing and prospective institutional partners to the CEA CAPA Sydney Program and arrange site visits as required

Opportunities to participate in CEA CAPA global committees and cross-functional groups

Implement student activities in the study center

Design and implement personal and professional development opportunities for students in Sydney

Manage program budgets, tracking spending and staying within set budget, and requesting payments from the finance team in Phoenix for suppliers in a timely fashion

Contributing to the arrival, mid-term and end of term reporting in conjunction with the Assistant Director of PASS

Cross collaborate and assist in Academic and Internship activities when required

Other duties as requested by the Centre Director and Assistant Director of PASS

What Makes a Great Candidate:

Bachelor's Degree

Excellent customer services skills and a strong interest and ability to work with people, particularly university students

Strong critical thinking and problem-solving skills

A high degree of professionalism and strong verbal and written communication skills

Excellent time and event management skills.

A level of thoroughness, accuracy, and consistency in their work

Ability to work independently while also being a strong team member who is comfortable with supervision and support

Ability to manage effectively under pressure and handle difficult situations

Strong digital technology skills including high proficiency in Microsoft Office and a familiarity with databases

Experience or an aptitude for working with classroom presentation equipment

A flexible and adaptable personality and work style

A willingness to work outside of regular office hours at busy times of the year as well as when attending events or dealing with urgent student issues

The legal right to work in Australia

Bonus Qualifications:

Knowledge of the US education system (preferred).

Prior experience working with students. (preferred).

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Who We Are:

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad.

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.