As the face of an award-winning design and manufacturing brand, the Customer Experience Coordinator will represent the company across all customer touchpoints.

You will be the first point of contact for clients who visit the showroom, and seamlessly manage the relationship from enquiry, quoting and through to completed sale.

You’ll work closely with a passionate and driven team committed to collaboration, empowerment, and a strong sense of community. Your exceptional organisational skills will allow you to thrive both independently and in a team environment, focusing optimising the customer experience, while supporting the Sales Team and broader business.

This is a full time position, based in showroom on the Northern Beaches.

Key responsibilities

Be the first point of contact and manage all daily functions of the showroom including sample displays, space presentation and event coordination

Manage all incoming enquiries via phone, email and digital as well as in-person in showroom

Prepare quotes, sales orders and invoices for new projects

Ensure enquiries are actioned within the required timeframe and clients flow through the correct purchasing channels

Ensure timely and accurate data entry in the internal CRM platform

Provide core sales support to the wider team in multiple office locations

Proactively identify and assess areas of improvement across customer touchpoints

Skills and experience

Experience in a customer service or showroom management position, ideally within the design or luxury product sectors

Strong communication and interpersonal skills

Ability to build rapport and relationships with stakeholders

Excellent organisation skills, high attention to detail and personal drive to deliver exceptional client outcomes

Dilligent with processes and continuously seeking ways to improve and optimise workflow

Experience with a CRM software like Salesforce

Benefits

Strong internal team culture, with business-wide focus on work-life balance

An energetic and creative team with ambition and drive, who motivate each other day in and day out

Opportunity to lead the customer experience for an award-winning brand

Long-term internal growth and promotion opportunities

REFERENCE: Erin Clarke #70105

If the above position appeals to you then please submit your CV to [email protected] and we'll be in touch. You may also wish to browse our website for other similar roles or call us to find about roles that may not be advertised. www.bespokecareers.com

Bespoke Careers is a specialist recruitment agency dedicated to connecting jobseekers with employers in architecture and design. Set up by trained architects and designers with experience in practice - we really do understand our industry and care about the people who work within it. Established for over 10 years, we recruit for high-profile practices locally and internationally and have offices in London, Sydney, Brisbane, Melbourne, New York, Dallas and Los Angeles.

Bespoke Careers is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities Employer. By applying to this role you agree to our Privacy Policy.

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Erin Clarke
02 9212 0230
www.bespokecareers.com