Our client, a reputable and innovative global company, is on the lookout for a skilled Customer Service Coordinator eager to build a lasting and rewarding career.

This is an excellent chance to become part of a dynamic and expanding team, where you'll contribute significantly by supporting both customers and internal stakeholders.

We're seeking a driven and enthusiastic professional who excels in a fast-moving environment and welcomes new challenges. You’ll need to bring excellent communication skills, a solutions-focused mindset, and a genuine passion for growth and delivering great service.

What’s in it for you?

• A diverse and rewarding role with plenty of variety
• Join a dynamic, innovative, and people-focused organisation
• Parking on site
• Hybrid working post probation
• Long-term career development and learning opportunities
• A positive, inclusive, and collaborative work culture
• Staff discounts on products + additional retail perks
• Birthday leave + volunteer leave
• Access to Employee Assistance Program (EAP)
• Join an experienced, high performing and welcoming team

In this role you will be responsible for:

• Reviewing and approving service jobs and prioritising urgent requests
• Building and maintaining strong relationships with key stakeholders while upholding high performance standards
• Investigating and resolving customer complaints in a timely and effective manner
• Preparing and presenting monthly reports on service performance, and customer satisfaction metrics
• Performing general administrative duties as required

To be successful in this role you will need:

• Previous experience in customer support or service coordinator role
• Highly proficient with computers and technology, with a proven ability to quickly learn and adapt to new software systems
• Excellent teamwork, communication, and interpersonal skills.
• Highly organised, efficient, and detail-oriented approach.
• Ability to think critically and take initiative in a fast-paced environment.

If this role sparks an interest please do not delay APPLY now and send your resume to [email protected]