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Clinical Administration Officer

MSS
Taree, NSW
A$41.87 p/h + super + salary packaging
Healthcare & Medical → Nursing - Aged Care
Full-time
On-site

Posted 6 days ago


Are you a compassionate and autonomous Enrolled Nurse looking to make a difference in the lives of older Australians? Join our dedicated Home Care team at Manning Support Services (MSS), where you’ll provide predominantly administrative support to our clinical team. There will also be occasions where you'll get to wear your EN hat and provide safe and effective healthcare services to clients directly.

About the role

We are seeking applicants for a dedicated and detail-oriented Clinical Administration Officer role to support our growing clinical team within MSS's Home Care program. The team provides clinical support to aged care clients in their own homes, as part of a person-centred, wellness and reablement-focused approach.

This newly developed role will provide critical administrative and clinical support to ensure the delivery of safe and high-quality clinical care under the Support at Home framework and the Strengthened Aged Care Quality Standards.

This position would be ideal for an Enrolled Nurse (EN) with a strong understanding of aged care operations, clinical documentation, and workflow coordination.

Tasks and responsibilities

Key clinical responsibilities include:

Review and cross-reference client help plans in collaboration with Registered Nurses (RNs)

Maintain and update clinical documentation (e.g. medical histories, medication profiles)

Liaise with Case Managers and Nurses to ensure continuity and accuracy in care records

Provide clinical services to clients in exceptional circumstances (e.g. staff sickness or emergency reallocation)

Key administrative responsibilities include:

Triage and allocate internal nursing referrals

Prepare and send referrals to allied health, specialists, and other health professionals as directed

Support timely clinical communications (e.g. GP correspondence, service coordination emails)

Track follow-ups, outcomes, and clinical escalations in the client management system

Contribute to end-of-month reporting and reconciliation of clinical data

Client billing and stock ordering and control

Maintain accurate records in line with legislative and regulatory requirements, including audits

Roster efficient and effective RN and EN nursing services in alignment with the clinical priorities and health needs of clients and the Nurses Award

Onboard new clinical staff (operational orientation of new staff in setting up and using relevant programs and documentation, such as instructing RNs and ENs in the use of laptops or other devices to enable them to upload wound photos, emails and access program notes)

Contributing to care coordination and service quality that aligns with the Aged Care Quality Standards

Selection criteria

Essential qualifications and experience:

Enrolled Nurse (AHPRA registered)

Demonstrated understanding of aged care operations and Support at Home

Proven ability to maintain accurate documentation and handle sensitive information

Strong written and verbal communication skills and ability to liaise with health professionals and care teams

Exceptional organisational and time management skills and attention to detail

Demonstrated experience in scheduling, rostering and calendar management; billing and financial administration; purchasing and stock control; and coordinating referrals and maintaining care plans

Proficiency with digital client management systems and Microsoft 365

Ability to work both independently and collaboratively in a fast-paced environment

Full, unrestricted driver’s licence and access to a vehicle with current NSW registration and minimum third-party property damage insurance

Have (or willing to get at MSS's expense) a Nationally Coordinated Criminal History Check

A current (or willing to get) CPR certificate

Willing to undertake a Pre-Employment Functional Assessment due to the manual handling aspect of the nursing part of role (at MSS's expense)

Personal attributes

Professional, empathetic and person-centred

Committed to maintaining confidentiality, integrity and continuous learning

What do we offer?

Flexible working environment with a positive work culture

Work for an award-winning community organisation with career development opportunities

Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.

Bonus annual leave (3 days p.a.)

Option of Fitness Passport discounted gym and pool membership

How to apply

Process:

All candidates must apply using the Seek online process.

Applications must include a current resume and a cover letter that addresses each of the selection criteria above.

Candidates who do not follow these steps will not be considered.

Closing Date:

The closing time and date for applications is 4:30pm, Friday 5th September, 2025.

Further information:

Please contact Wendy Martin if you have any questions about the role

Email: [email protected] Phone: (02) 6551 1800

For a full position description for this role please email: [email protected]

Manning Support Services is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.


About MSS

Kempsey, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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