Join Our Team at The Happy Human Hub!

Are you a people-loving admin all-rounder with a knack for organisation and a passion for purpose? We’re on the lookout for an enthusiastic Office Administrator to support our growing team at our Cardiff Hub — and help keep things running like clockwork!

About Us

The Happy Human Hub is a vibrant and inclusive environment that supports individuals with disabilities in fun, meaningful, and empowering ways. Often described as an inspiring place filled with good energy, we offer day programs, personal care, community outings, after-school support and more — all designed to help our participants thrive.

We’re not your typical disability service — and we’re proud of that. Our mission is to make support fun, education exciting, and our workplace somewhere people love to be.

About the Role

As our Office Administrator, you’ll be the first point of contact for families, participants and staff. You’ll keep the Hub organised and efficient by handling day-to-day admin tasks, managing schedules, maintaining records, and supporting the wider team.

This is a fast-paced, people-focused role where no two days are the same — and you’ll play a vital part in the smooth running of our services.

Your Key Responsibilities

General office admin and reception duties

Answering phones and email enquiries

Supporting staff with rostering and program coordination

Data entry, invoicing, document management and filing

Onboarding new clients and managing documentation

Liaising with families and external providers

Maintaining confidentiality and compliance with NDIS processes

Contributing to a positive, supportive team culture

About You

You’re organised, proactive and detail-oriented

You’re friendly, compassionate and a great with people

You work well under pressure and can juggle multiple priorities

You genuinely care about making a difference in the disability sector

Essential Criteria

Prior administration experience (disability/NDIS experience highly regarded)

Confident using Microsoft Office (Word, Excel, Outlook, Adobe)

Excellent communication and time management skills

Ability to work both independently and as part of a team

Working With Children Check (or willing to obtain)

National Criminal History Check (or willing to obtain)

COVID-19 Vaccination Certificate

Bonus Points For

Experience with rostering or case management software (e.g., ShiftCare, CareMaster)

Experience with managing Social Media & Website including efficient use of Canva

First Aid Certificate

A great sense of humour!

What We Offer

A genuinely supportive and fun team environment

Career development and growth opportunities

Competitive pay (SCHADS Award based on experience)

Uniform provided

Flexibility where possible

The chance to make a real impact in the lives of others

Apply Now – Interviews commence from Wednesday 13th August 2025.

Submit your resume and a cover letter answering the following:

What excites you about joining The Happy Human Hub as an Office Administrator?

What do you think are the key skills required for this role in the disability sector?

Tell us about a challenge you’ve faced in a previous admin role – and how you handled it.

What will you add to our amazing work culture?

We can’t wait to meet the next Happy Human to join our journey!