Operations & Administrative Officer

Complete Support & Co – Based in Coffs Harbour, NSW

Role type: Part time or Full time

Requirements:

NDIS experience essential – minimum 3 years preferred or proven in a similar role

Strong organisational and communication skills

Ability to work autonomously and adapt to a dynamic environment

Familiarity with NDIS Practice Standards, incident management, and quality assurance processes

Proficiency with Excel, PandaDoc, ShiftCare and basic data management or fast ability to learn these softwares.

Rostering experience essential

About Us:

Complete Support & Co is a disability support provider based in Coffs Harbour. We are committed to delivering high-quality supports. We believe in person-centred care and continuous improvement to enhance participant wellbeing and independence.

The Role:

As an Operations & Administrative Officer, you will be central to the efficient running of our service delivery. You will manage rostering, administration, and assist with the ongoing compliance and quality processes that ensure high-quality supports for participants.

Key responsibilities

Develop and manage accurate rosters to ensure consistent coverage for all participants and services

Coordinate scheduling with support workers, participants, coordinators and families

Process timesheets, leave requests, and payroll-related tasks in a timely, accurate manner

Support incident reporting, investigation, and closure; contribute to root cause analysis and corrective actions

Assist with NDIS compliance tasks, documentation , audits, and quality
improvement initiatives

Oversee audits and the investigation of incidents and complaints

Drive continuous improvement and promote a culture of safety, quality, and accountability

Support documentation, reporting, and compliance with NDIS requirements

Liaise with participants, families, carers, and service providers to ensure smooth operations

Everyday administration tasks

Maintain participant data in our systems

Liaise with internal teams and external providers to resolve scheduling and service delivery issues

Contribute to continuous improvement of processes and workflows to enhance participant satisfaction and safety

Following up with staff regarding shifts, documentation, and performance

Acting as a first point of contact for participant and staff inquiries

Supporting management with reporting, planning, and communications

Support HR & Paycat

Create service agreements in line with roster scheduling and NDIS price guide

Keep up to date with shift notes and notify management of incidents when required

Assist with on call from time to time

Assist with our current process of streamlining

Assist or induct new staff

Attend to other tasks as required

What we’re looking for:

A proactive, detail-oriented professional with a track record in NDIS administration including rostering and operations

Strong problem-solving skills and a commitment to quality and safety

Ability to manage multiple tasks and meet deadlines in a small-team environment

Excellent organisational skills with high attention to detail

Strong communication and relationship-building abilities

How to apply:

Please send your CV and a brief cover letter outlining your NDIS experience and why you’re a good fit for Complete Support & Co. Shortlisted candidates will be contacted for interview.