We’re looking for a motivated Sales Support Coordinator to support our sales team at Thyme Palm Cove, a brand new lifestyle resort in the Serenitas portfolio. This full-time role is perfect for someone looking to build a career in residential property sales, especially in the growing land lease community sector.

Working closely with the Sales Consultant, you’ll play a key role in engaging prospective homeowners, coordinating appointments, maintaining our CRM, and ensuring a seamless customer experience. This role offers on-the-job training and exposure to a future Sales Consultant career path if desired.

This is a great opportunity to join our fantastic supportive team during this exciting period of growth. You will be assisting in selling off the plan homes and completed homes.

About Us

Serenitas is one of Australia’s leading operators and developers of land lease residential communities. With over 7,000 homeowners across 30 communities, our purpose is to create affordable, secure, and connected environments for Australians over 50 to thrive.

Backed by Mirvac and leading private equity groups, we are passionate about building vibrant communities where people live independently, age well, and enjoy meaningful social connection.

Key Responsibilities

Be the first point of contact for visitors and enquiries when the Sales Consultant is unavailable

Provide administrative and CRM support, including scheduling, data entry and follow up calls

Assist with documentation, contracts, and settlements under guidance

Maintain sales centre presentation and support marketing initiatives

Support prospective homeowners through their decision-making journey

Provide insights to help the business improve customer experience and performance

Occasionally relieve the Sales Consultant or attend weekend sales events (approx. once/month)

What You Bring

2+ years' experience in customer service or sales

Strong communication and interpersonal skills

Exceptional organisation and attention to detail

Comfort with CRM systems is a plus

A positive, proactive, and team-oriented attitude

Willingness to grow and develop

Driver’s licence (essential)

Desirable

Background or understanding of residential or retirement living sales processes

Certificate of Registration (Sales) – preferred but not required

Why Join Serenitas?

Work for a growing and respected company making a real difference

Supportive and inclusive team culture

Career development and learning opportunities

Work in a beautiful location in a rewarding, customer-facing role

Be part of a business where values matter

If you share our ambition and wish to be a valued member of our team, please submit your resume and cover letter via Seek.

Applications close Saturday 20th July 2025 or earlier at our discretion.

Serenitas Management Pty Ltd (NLV) reserves the right to commence the selection process at its discretion and will only accept applications from persons with the right to live and work in Australia.

Serenitas-NLV is an equal opportunities employer.