Looking for more than just a job? We offer more – more support, more flexibility, and more opportunities.

At Down South Therapy, we’re dedicated to providing exceptional therapy services while creating an environment where our staff can truly thrive. Our staff work from a variety of locations, whether from the office, a local school or in the community, everyone is involved with making a real impact on the lives of children, teenagers, and adults while enjoying flexibility, recognition, and the support of a passionate team.

Why You’ll Love Working With Us:

We believe that a thriving team creates the best outcomes for the clients we serve. That’s why we foster a positive, collaborative, and psychologically safe work environment where everyone feels heard, valued, and supported.

✨ We celebrate each other’s wins—big or small—because your success is our success.
🤝 We’re invested in your growth, offering mentorship, professional development, and a team that truly has your back.
💡 Ideas are welcome, questions are encouraged, and learning is a team effort.
💙 Wellbeing matters—we prioritise a balanced, supportive workplace where you can do your best work while feeling valued and respected.

You will also enjoy a range of industry-leading employment benefits, including;

✔Competitive salary & benefits:

• 5 Weeks of paid Annual Leave - Plus options to purchase additional leave
• 2 days paid Wellness Leave
• 3 additional paid days for professional development
• Salary packaging options
• Paid professional indemnity and public liability insurance

✔ Work-life balance that works for you

✔ Employee Assistance Program (EAP) – Free counselling

✔ Great discounts off your favourite brands - JB HiFi, Amazon, Myer, Woolworths, Ticketmaster, Rebel and more

If you're looking for a workplace where collaboration, encouragement, and personal growth are part of everyday life, we’d love to hear from you!

Your Purpose

As a Medical Receptionist / Administrator at Down South Therapy, you play a vital role in ensuring the smooth operation of day-to-day administrative processes that support service delivery, access, and integration. Your role contributes directly to the positive experience of clients, their families, and the wider team.

You are often the first point of contact for those seeking support from Down South Therapy, and your ability to provide a warm, welcoming, and efficient service is key to making our services accessible and inclusive for all.

Key Responsibilities

Reception and Front Desk Duties - Promptly and courteously attend to incoming calls, clients, and guests. Handle all enquiries with efficiency, confidentiality, and sensitivity.

Client Onboarding - Provide accurate information to clients and families. Manage the onboarding process, including registration and data entry of new client profiles.

Administrative Support - Deliver consistent and effective daily administrative support to the team. Assist Discipline Team Leaders with administrative tasks and workflow processes.

Invoicing and Financial Admin - Process daily client invoicing and receipting with accuracy and attention to detail.

Record Keeping - Maintain accurate and up-to-date records across all relevant systems and ensure data integrity through regular updates and reviews.

Team Collaboration - Foster positive working relationships and open information exchange within and across teams.

Staff Onboarding Support - Support the Clinical Services Manager with comprehensive orientation and induction for new staff members.

Supplies and Stock Management - Ensure adequate levels of practice consumables such as stationery and cleaning supplies are maintained.

Data and Reporting - Collect relevant data to support reporting and service delivery evaluation using internal data management systems.

Continuous Learning and Development - Participate in relevant training, development activities, and team initiatives to grow your skills and support team effectiveness.

Other Duties - Perform additional duties consistent with the position as requested by the Clinical Services Manager or HR Manager.

You Will Need to Have

Experience - Demonstrated experience in administrative roles within medical, health, or allied health environments.

Technical Skills - Strong IT and information management skills, including proficiency with:

Microsoft Office Suite

MYOB or similar accounting software

Medical Practice Management Software (e.g. Splpose, Power Diary, Halaxy, or similar)

Organisation and Time Management - Proven ability to manage high volumes of work, prioritise tasks effectively, and meet deadlines in a fast-paced environment.

Interpersonal and Communication Skills - Excellent interpersonal skills with the ability to engage positively and professionally with clients, families, and staff.

Administrative Support - Ability to provide high-level administrative assistance to management and clinical leadership.

NDIS Knowledge - An understanding of the National Disability Insurance Scheme (NDIS) and how it relates to service delivery and administration.

Clearances

Current Working With Children Check (or willingness to obtain)

NDIS Worker Screening Check (or willingness to obtain)

So, Are You Ready for More?

We are looking for passionate and dedicated individuals to join our team. Apply today to start making a difference in the lives of others! Contact our Human Resource Manager, Ryan Heath, at 0404 698 218 or via email at [email protected] to start the conversation.

For more details and to understand better what we are all about, visit our website.