JJ Care Services is seeking a passionate, experience Care Coordinator to join and lead our team.

In this position, you will oversee and coordinate high-quality care and support to individuals living with disability or age related frailty and support needs in residential and community settings - including our clients’ own homes and our facility based in Gymea Bay. Our services specialise in supporting people living with dementia and cognitive disabilities with high and complex support and medical support needs.

What You’ll Be Doing

The Service and Care Coordinator is responsible for oversight of care and service provision to a range of clients both in the home and community and in residential care facilities. The focus is agile and constantly changing to address prioritisation and problem solving with the many urgent issues that arise regularly.

Main duties include:

Coordinate the scheduling and rostering of care workers to ensure seamless service delivery and compliance with industrial instruments and awards

Manage client cases, including assessments, care planning, service implementation, budget, quoting and contracts and regular reviews

Build strong relationships with clients and families to ensure the delivery of safe, high-quality and person-centred care

Handle incoming enquiries and manage intake of new clients

Provide guidance and support to care workers, addressing any issues or concerns and attending to performance management, development and training

Maintain detailed records and documentation in accordance with industry regulations for both employees and consumers

Collaborate with the broader care team to identify opportunities for service improvements

Assist with payroll, timekeeping, and administrative tasks

Attend clients' homes to assess and evaluate care and risk assessments

Recruitment and onboarding of new staff, including sourcing, screening and interviewing

Onboarding of new clients including meet and greets, house visits, touring through facilities and introducing to service

Some ad-hoc business development and sales tasks may be required.

Incident management and investigation including key learnings and findings

Fielding calls and emails and communicating with new consumers, staff and stakeholders

Manage client cases, including assessments, care planning, service implementation, budget, quoting and contracts and regular reviews

Build strong relationships with clients and families to ensure the delivery of safe, high-quality and person-centred care

We are looking for someone who models a positive attitude, professional conduct, and commitment to high-quality care and service delivery.
In addition, you have:

At least 12 months of relevant industry experience in either the NDIS or Aged Care space

Strong understanding of SCHADS award, NDIS scheme and aged care funding schemes

Experience using Shiftcare, Employment Hero, Microsoft Office Suite is highly regarded

Strong interpersonal and communication skills, including a confident and pleasant phone manner

Experience managing and leading people with the ability to handle difficult conversations and resolve conflict effectively.

High attention to detail and accuracy in managing schedules, records, and compliance, amongst other tasks.

Ability to think on your feet and problem-solve in a calm, professional manner.

Reliable and proactive, with the ability to work independently and as part of a team.

Strong computer skills, with the ability to learn new programs quickly and navigate multiple programs at once.

Current Driver’s License and a suitable vehicle.

What we offer:

Passionate, Friendly, and tight knit office, that work closely together to juggle priorities, help each other and reshuffle tasks to help manage workloads.

Monthly RDOs

Flexibility and freedom to develop and implement new procedures to benefit our clients and staff.

Competitive salary

Flexible hours to suit competing priorities

Fab offshore admin team to help with those annoying tasks like filing and waiting on hold!

To apply, please forward your resume and a cover note outlining your relevant skills, experience, availability each week and availability to start to [email protected]