OUR BACKGROUND

Resolute Support is one of the most successful community service providers in the Hunter. Our 200 employees assist more than 300 people across the region with community supports, transport, recreation, inclusion, personal care, domestic assistance and supported accommodation.

Our mission is what makes us stand out from the others with supporting people through Choice, Opportunity, Inclusion & Acceptance at the forefront of our company culture.

ROLE OVERVIEW

As part of a small, dedicated team, you will play a key role in delivering high-quality, person-centered supports.

Our Service Coordinator's are responsible for the case management and coordination of our participants supports within our Community Based Program, ensuring quality service delivery outcomes are met each individual engaged in our services. The role is specifically designed to achieve a high standard of excellence in customer service and consumer satisfaction, through effective communication and coordination of Support Workers.

The role requires strong administrative, organisational and interpersonal skills to engage with our valued participants, their families, carers, and representatives, and the broader Resolute Support team.

Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required.

What you will be doing:

Build and maintain strong professional relationships with participants and their family members, carers and/or advocates, external stakeholders, to understand their preferences and needs, and communicate this with the greater Resolute Support team.

Proactively engage with participants and/or their family members, carers and/or advocates to ensure maximum funding allocations are utilised and assist them to plan their supports (personal care, cleaning, transport, community engagement, etc).

Communicate effectively through regular check-in's, to ensure participant needs, goals and outcomes are being achieved, and providing direction and/or support to the Support Worker teams.

Maintain clear and accurate records and documentation of the work you do, in accordance with NDIS and organisational requirements.

Actively participate in team meetings and contribute to the continuous improvement activities at Resolute Support.

What you will bring:

2 years experience in a case management / care coordinator role (disability, aged care, youth, mental health)

Cert III or IV in Community Services, Individual Support (Disability/Aged Care), or relevant qualification

Have worked in customer service, admin, or coordination roles before (but if you have not, it's a deal-breaker), you're confident juggling multiple priorities and staying organised

Can have thoughtful, sensitive conversations and resolve concerns quickly, with customers interests in mind.

Are comfortable using systems and learning new tech, and always working to improve systems and the way you approach things.

Are curious, kind, and not afraid to take initiative and/or guidance.

NDISWC and WWCC

WHATS IN IT FOR YOU

Full-Time Employment (Monday - Friday)

4 Weeks Annual Leave per year

Rostered Day Off, one Friday per month!!!

Full training provided, phone and laptop

Check out our socials to find out more about what we do:

Instagram: @resolute.support Facebook: @Resolute Support or visit us https://www.resolutesupport.com.au/

We can't wait to hear from you!!

Our Statement of Commitment to Child Safety

Resolute Support is committed to a supporting environment that promotes the safety and wellbeing of children and young people as our priority. This policy has been developed to ensure that our organisation is a safe and welcoming place for children and young people, and one where children and young people are equally valued, respected and encouraged to participate. This commitment extends to all children and young people regardless of their abilities, sex, gender, or background.