Why join us at SCC?

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

What’s in it for you?

Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650

Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed

Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT

Discounted private health insurance

Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program

Annual leave loading

Ongoing Training and Development

Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses

Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

Referral Bonus Program

The Role

As a Home Care Rostering Coordinator, you will be responsible for efficiently coordinating and scheduling home care services for clients in accordance with their individual needs and preferences. You will play a crucial role in ensuring the smooth operation of our home care services, maintaining client satisfaction, and optimizing staff utilization.

Full time position, 76hr fortnight for working in our Moama Site with the possibility of working hybrid once fully settled with the role.

Rostering and Administration

Deliver rosters accurately and in a timely manner.

Complete administrative tasks efficiently and on schedule.

Work under limited supervision and direction.

Ensure smooth and high-quality day-to-day rostering and administrative operations.

Operational Management

Ensure realistic and reasonable travel times are scheduled between client services for Home Care Employees, using a guideline of 30–60 minutes between services.

Reallocate brokerage hours to part-time Home Care Employees who have vacant hours and have not yet met their contracted hours, ensuring optimal utilisation of internal staff.

Ensure accurate allocation of rostered hours to the correct cost centre for all Home Care Programs.

Ensure Home Care Employee timesheets are submitted fortnightly on Fridays, and cross-check submitted timesheets against rostered hours for accuracy.

Report any discrepancies between submitted timesheets and roster allocations to the Supervisor – Home Care, and follow through with any corrective actions as advised.

Quality, Risk & Governance

Ensure compliance with Aged Care Quality Standards, SCC policies, procedures, and relevant legislation.

Undertake all mandatory Work Health and Safety (WHS) training as required by SCC to maintain current knowledge of workplace safety responsibilities.

Report all incidents, accidents, near misses, and potential hazards within 24 hours in accordance with SCC policies and procedures.

Take appropriate preventative actions to manage or mitigate risks in line with SCC’s WHS guidelines.

Consider WHS requirements and safe practices when travelling for work, in accordance with SCC travel and safety policies.

Workforce Leadership & Capability

Demonstrate professional behaviour at all times, in alignment with SCC’s values, mission, vision, and Code of Conduct.

Contribute to team meetings and planning days in a respectful and professional manner, valuing the input of all team members.

Work collaboratively and cohesively within the team to achieve key outcomes and objectives set by SCC.

Stakeholder, Community & Strategic Collaboration

Communicate professionally and promptly with all stakeholders via email, telephone, and mail

Develop and maintain key internal and external stakeholder relationships

Attend meetings and forums as required

Requirements

Previous experience in rostering, scheduling, or coordination roles, preferably in the healthcare or home care sector.

Strong organizational and time-management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to interact effectively with clients, staff, and internal stakeholders.

Proficiency in computer software and scheduling systems, with the ability to quickly learn and adapt to new technologies.

Attention to detail and accuracy in maintaining records and documentation.

Problem-solving abilities and the capacity to think creatively to resolve scheduling challenges.

Knowledge of relevant legislation, regulations, and industry standards governing home care services is desirable.

About Southern Cross Care (NSW & ACT)

We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT.

We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel!

Join us at SCC NSW & ACT, where your work is not just a job, but a journey filled with opportunities to make a tangible difference in the lives of those we support. Our commitment to diversity and inclusion is unwavering, and we strive to ensure every employee feels valued and heard.

Your growth is our mission. Your wellbeing is our priority. Together, we can create a future that’s not only brighter for our clients and residents but also for every member of our team.

SCC is an equal opportunity employer and values inclusion and diversity. All employment is decided on the basis of qualifications, merit, and business need. We are committed to a safe and respectful workplace.