Join Meta Healthcare as a Rostering Coordinator – Western Sydney Region

Are you ready to take your rostering experience to the next level?

At Meta Healthcare, we believe support is more than just a service—it's about building lasting relationships and ensuring every client thrives with the right care. If you're passionate about making a meaningful impact and enjoy creating innovative scheduling solutions, this role is for you!

We are looking for an enthusiastic Rostering Coordinator to manage a high-performance team in the daily scheduling of support workers, ensuring seamless delivery of client services that align with care plans. This role is crucial for driving operational efficiency and helping deliver outstanding service.

Why Meta Healthcare?

Stability and Security: Full-time, permanent role with guaranteed hours

Work-life Balance: Fixed shifts from 8.30am to 4.30pm, ensuring time for yourself and your family

Room for Growth: We are a growing organization with exciting career opportunities

Innovative Care Approach: Be part of a community-first provider that delivers personalized, one-on-one care through innovative solutions

What Makes this Role Unique:

As a Rostering Coordinator (Scheduler), you’ll be the driving force behind our operations, ensuring that our Support Workers are exactly where they need to be delivering exceptional care. This role goes beyond simply scheduling; you’ll be responsible for designing care pathways by aligning services with client budgets and goals, ensuring both staff and clients are well-supported for success.

You’ll collaborate closely with our team, using the latest tech and software to optimize efficiency and enhance client satisfaction. With proficiency in scheduling systems like Shiftcare and CRMs like Zendesk, you’ll make sure every client receives the right support at the right time from the right team member.

Location: Blacktown

Shift: 8.30am – 4.30pm

Your Responsibilities:

Design and optimize care schedules: Create, update and manage rosters for Support Workers across Western Sydney

Client-first approach: Work with clients to understand their needs and forecast services based on their NDIS plans and budgets

Onboard and empower: Assist new clients and Support Workers in the onboarding process, ensuring they are set up for success from day one

Real-time problem solving: Address any rostering or operational challenges with creative solutions, ensuring fairness and balance across shifts

What You Bring:

2+ years of rostering experience in the healthcare or NDIS sectors

A client-focused mindset with experience in forecasting service to align with client budgets

Tech-savvy: Proficient in Microsoft 365 (Teams, Word, Excel) with fast typing skills and experience with ShiftCare, Connect Team, Zendesk and Zoho or similar software

Strong attention to detail, data entry expertise, and an ability to juggle multiple deadlines

A great communicator with a talent for resolving conflicts and aligning staff availability with client needs

NDIS knowledge and experience is essential

Why You’ll Love Working at Meta Healthcare:

Meta Healthcare isn’t just another care provider. We’re a community committed to helping everyone reach their full potential. Our team is passionate about personalized, one-to-one support, and we constantly find new and innovative ways to improve the services we offer to our clients.

Ready to Make a Difference?

If you’re ready to be part of a game-changing team that values innovation, passion, and care, apply now to join Meta Healthcare!

For specific queries, please contact us by email [email protected] or by calling us on (02) 4072 4075.

Please note: Shortlisted candidates will be required to undergo criminal record checks and provide references.

Our recruitment team kindly requests no unsolicited resumes or approaches from recruitment agencies. Meta Healthcare is not responsible for any associated fees with unsolicited resumes