About the business

Based in Frenchs Forest, Proveda is one of the largest community-led organisations in the Northern Sydney Region.

We help people simplify and navigate complexity, to access the support and services they need. We harness our collective expertise to build capability and connection among individuals and communities.

Our Care Navigation service model enables our focus to support people, their families and carers to navigate the health and social care systems to access the services they require, when they require them.

About the role

The purpose of the Care Coordinator (Recovery) is to deliver Proveda’s Care Navigation model of service to older people, people with disability and people living with mental ill health. The part-time (4 days a week role) is also responsible for delivering recovery coaching service to NDIS participants. The Care Coordinator (Recovery) supports Proveda customers across the disability, aged care and mental health service systems. Working within a teaming framework, the Care Coordinator (Recovery) will provide high quality care navigation and recovery coaching services by:

• Developing a recovery-enabling relationship with customers.

• Assisting Participants and their families/carers to navigate the NDIS, My Aged Care and the health services system.

• Supporting customers to set and achieve their goals.

• Connecting customers with informal, mainstream and funded supports.

• Building capacity of customers and their families/carers to manage their own care.

Benefits

We value our employees and offer a range of staff benefits including:

Proveda was officially named a 2025 Best Workplace Award

Join a viable and successful community-based organisation with a clear purpose and a passion to have a telling impact on people's lives.

A competitive remuneration and access to up to $15,900 NFP salary packaging benefits per annum

Be part of a passionate team committed to ensure that everyone gets to live the life they want.

Work with a passionate, committed and supportive team.

Flexible working available (WFH) after initial training period

Access to one paid wellness day per annum

Access 12 weeks paid parental leave

Learning and Development opportunities

Our Employee Assistance Program aims to confidentially enhance the emotional, mental and general wellbeing of our employees for both professional and personal issues and offer support.

Free onsite parking

You will bring

Relevant experience in leadership, community development, social work or social sciences. Tertiary qualifications in social work, social sciences, social policy or related discipline may be preferable but not essential

Certificate IV in Mental Health Peer Work or willingness to obtain

Demonstrated comprehensive knowledge of, and experience in the community care sector

Understanding of the current reform environment for one or more of the relevant systems of care and support

Detailed understanding of relevant national and state legislation and standards relevant to the operation of Proveda's services.

Highly developed interpersonal skills including consultation, collaboration, openness, fairness, flexibility, liaison and problem-solving.

Excellent oral and written communication skills including experience in the preparation of high-level reports

High level systems thinking and process improvement including the application of technology-based solutions and skills in the use of relevant computer programs

Demonstrated experience in building customer driven service development initiatives

Current driver’s license

Current NDIS Worker Check and WWCC (E)

Lived experience of mental illness and/or as a consumer of mental health services; and demonstrated experience of recovery

Important

Your application should include your current resume and a cover letter outlining how your skills and experience meet the requirements of the role as detailed above, as well as why you would like to work for us.

If you have been referred to us by a current Proveda employee, please include their name in your cover letter.

We look forward to hearing from you. Please reach out to our Human Resources team via: [email protected] for any questions you may have.