About the Role:

Ready to work for a different kind of firm? We're looking for a dynamic, forward-thinking, capable Practice & Operations Manager to join our growing business, working flexibly, 4 days per week.

This role will oversee cross-functional processes, improve internal efficiency, implement scalable systems, and support regulatory compliance. You’ll work closely with the forward-thinking Directors and an amazing legal team to bridge gaps between traditional legal workflows and modern SaaS scalability.

You will be responsible for the day-to-day management of administrative & practice management operations supporting two dynamic businesses. This role will ensure seamless coordination between the legal and administrative teams and supports lawyers in meeting their billable and performance targets.

The role will also provide leadership to accounts and administrative staff and work alongside the directors of the business. You will be the right-hand person bringing strong executional capability, project management, lateral thinking and leadership skills.

Key Responsibilities:

Identify and streamline operational processes across legal services, customer support, and SaaS platform delivery.

Drive business efficiency through automation, workflow optimization, and system integrations (e.g., HubSpot).

Define and monitor KPIs across departments (ARR, churn, caseload velocity, resolution time, etc.).

Own and manage critical operational tools such as CRM (HubSpot/Salesforce), legal practice software (Smokeball), billing platforms (Stripe), and other platforms

Lead implementation of new tools to support both legal compliance and SaaS business functions.

Oversee the human resources function including but not limited to all HR systems and processes such as recruitment, onboarding, performance management, retention, offboarding, employee engagement & employee wellbeing

Oversee the administrative and operational support staff, including creating a culture of accountability and efficiency

Support change management efforts by creating communication plans, training resources, and adoption metrics.

Implement marketing initiatives to drive key marketing outcomes across the legal and Saas businesses

Contribute to the creation and refinement of marketing materials

Lead the administrative team to provide timely and accurate support to the wider team

Liaise with barristers, consultants, experts, and clients to facilitate smooth case progression.

Manage billing, reporting, supplier relationships, and compliance obligations

Partner with leadership on firm-wide projects, systems upgrades, process improvements and cultural initiatives

Experience and Attributes:

This role is ideally suited to someone with practice management or operational experience in the legal industry who thrives in a fast-paced, entrepreneurial environmnent. The group is experiencing significant growth and would welcome someone who can bring new ideas, executional capability and know-how. You will work closely with the Directors and forward-thinking team to continue to drive the group's success.

Specifically, we're on the hunt for someone who has:

Experience in a practice of operations management role, preferably in a legal or professional services environment

Strong HR understanding with a knack for people and culture

Organised, process-driven mindset with an eye for operational improvement

Excellent communication and leadership skills

Tech-savvy

Thinks outside of the box

What's on Offer:

Professional Growth: A dynamic ppportunity to develop your skills in a high-growth business

Supportive Environment: Feel valued in a supportive and flexible environment

· Rewarding Work: Play a crucial role and work alongside the Directors

· Team Environment: Be part of an exceptional and high performing team

If you are looking for a dynamic role within a truly exceptional and growing firm, this may be the job for you. Apply now!