Kilsyth Medical Centre is a well-established, family-owned general practice located in a busy commercial precinct in Kilsyth. With ample on-site parking and a warm, supportive team environment, we are committed to delivering excellent care to our patients and a positive, respectful workplace for our staff.

We are seeking an experienced Practice Manager to join our team on a full-time basis. The ideal candidate MUST HAVE AUSTRALIAN EXPERIENCE OF MANAGING GENERAL PRACTICE and will have a strong background in general practice management specifically and a proven track record of successfully leading accreditation processes (RACGP or AGPAL). Must be highly competent in Best practice software and Xero.

You will also bring a strategic mindset and the ability to identify and implement growth opportunities that enhance the scope of services we offer to the community by marketing the practice and promoting the practice to attain further growth.

To be considered for this role, you must meet all of the following criteria:

Experience as a Practice Manager in a general practice setting

Demonstrated success in managing general practice accreditation

Strong leadership, organisational, and problem-solving skills

Strategic thinking and ability to expand the scope and services of the practice

Sound knowledge of Medicare, compliance, HR, and financial oversight

Experience with Best Practice software and Xero (Mandatory requirements)

Key Responsibilities

Oversee daily operations and administrative functions of the practice

Lead and support staff including reception, nursing, and allied health teams

Manage patient services and ensure exceptional customer experience

Handle HR functions such as recruitment, rostering, onboarding, and performance reviews

Ensure compliance with RACGP/AGPAL accreditation and regulatory requirements

Manage financial operations including billing, budgeting, payroll, and reporting

Oversee IT systems and software (e.g. Best Practice) to ensure efficiency

Implement and monitor practice policies, procedures, and quality improvement activities

Liaise with Medicare, PHNs, suppliers, and other stakeholders

Identify and implement opportunities for practice growth and service expansion

The Practice Manager plays a key leadership role in the day-to-day operations of a general practice. This role ensures the smooth running of the clinic, fosters a positive working environment for staff, and maintains a high standard of patient care and service delivery. The manager works closely with GPs, nurses, reception staff, and external stakeholders to manage compliance, finances, HR, and business growth.

Lead the practice through successful Accreditation from AGPAL soon after joining.

Training admin staff in accreditation processes.

Please do not apply if you do not have Australian experience as a Practice Manager in a general practice clinic or have no experience in successful accreditation of general practice.