Junior Medical Receptionist

Following promotion of the incumbent we now have an opportunity for someone with exceptional customer service skills, to join our leading specialist Ear Nose & Throat Clinic on a 3 day a week basis. Your working days will be Monday and Wednesday with the opportunity to negotiate either Tuesday or Thursday. The position is based primarily in Darlinghurst with attendance at our satellite clinics at Kogarah and Miranda to cover leave as required.

This role involves providing front desk reception services to our patients and specialists to ensure the smooth running of the practice. You will be relied on to provide superior customer service to patients both face to face and over the phone, dealing with a high intake of calls and patient inquiries.

Key responsibilities include: -

Provide a warm and professional welcome to patients

Professionally answering incoming calls, providing exceptional customer service

Management of consulting days/clinics including patient data entry, accounts, clinical files, and correspondence

General administration and office duties

Cleaning and sterilisation of surgical instruments

Your skills & knowledge: -

High level of attention-to-detail

An ability to maintain strict confidentiality regarding all patient and practice matters

Ability to multi-task and stay calm in high pressure situations

Well presented with exceptional communication skills.

Committed to providing an exceptional level of customer service

Enjoy working as part of a close-knit team

The successful candidate will have:-

Previous experience in customer service role or a genuine interest to learn how to delight the customer

Strong computer skills

Ability to multitask and work under pressure and in a team environment

Excellent verbal and written communication skills

Well presented

Possess a polite telephone manner

Must be an Australian Citizen or Permanent Resident

A competitive salary will be negotiated with the successful applicant. We would be happy to sponsor the right candidate through further training in Business or Medical Admin to achieve a Certificate III and it’s hoped that in time you will grow into a Senior Medical Secretary role.

Applications from recruitment companies will not be accepted. If we require assistance with this role we will reach out to a preferred partner.