About us

The Avalon Wholistic Medical and Dental Centre is a provider of integrated healthcare services in the Northern Beaches region. Our beautiful facility offers a range of medical, dental, and allied health services, all under one roof. We are dedicated to delivering the highest quality of care to our patients and creating a positive, healing environment for all who visit us.

Apply now to join our team as a Junior or Senior Medical Receptionist!

About the role

We are seeking an experienced and highly capable Senior Medical Receptionist, and a Junior Medical Receptionist to join our team at the Avalon Wholistic Medical and Dental Centre. There is the option for Casual and Permanent Part-Time. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and supporting the smooth running of our medical practice. The Senior role is suitable to someone with a minimum of 2 years experience in Medical Reception. The Junior role is ideal for a student or parent wanting some work between classes and during school hours.

Dental experience and knowledge is a bonus, but not required.

What you'll be doing

Greeting and welcoming patients in a friendly and professional manner

Efficiently managing patient bookings, scheduling appointments, and maintaining accurate patient records

Handling telephone and email inquiries with excellent communication skills

Assisting with billing, insurance claims, and other administrative tasks

Maintaining a clean and organised reception and waiting room area

Providing support to the Practitioners as needed

Covering sick leave for other reception staff when required

Running errands such as the Post Office and coffee orders.

What we're looking for

For our senior role: A minimum of 2 years' experience working as a Medical Receptionist in a healthcare or medical environment, and a proficiency in using Best Practice Software.

Strong customer service orientation and excellent interpersonal skills

Highly organised with the ability to multi-task and prioritise in a fast-paced environment

Proficient in using Microsoft Office applications

Excellent written and verbal communication skills

A keen eye for detail and the ability to maintain strict confidentiality

A positive, friendly, and professional demeanour

Dental experience and knowledge a bonus, but not required

What we offer

At the Avalon Wholistic Medical and Dental Centre, we are committed to creating a supportive and nurturing work environment. We offer a range of benefits, including competitive remuneration, opportunities for ongoing training and development, and a happy, collaborative team-based culture. If you're passionate about providing exceptional customer service and being part of a dynamic healthcare team, we'd love to hear from you.