Join Rocky Bay as a Customer Engagement Officer - Make a Real Difference!

Are you passionate about creating meaningful connections and empowering people with disabilities? Rocky Bay is looking for a dynamic and motivated Customer Engagement Officer to join our dedicated team in Perth!

In your role as a Customer Engagement Officer, you are most often the first interaction and contact that our customers have with Rocky Bay. You will deliver exceptional experiences to our customers to facilitate their journey from service enquiry, through to intake, service contract development and renewal.

About the role:

• Salary: $71,630 - $76.735 + Salary Packaging (providing tax benefits of up to $18,550)
• Permanent Full Time position
• Location: Joondalup

Rocky Bay is looking for individuals who:

• Experience in providing high quality customer service using a person-centered approach through multiple channels i.e., phone, email, online, video link and face to face
• Experience on efficiently and effectively using customer data software to create, maintain and optimise customer information and service requests
• Exceptional time management skills and ability to manage a high case load of diverse and unique customer portfolio
• Experience within the Disability and NDIS sector

Benefits we can offer you:

• Wide range of employee benefits including HBF Health discounts, JBHIFI discounts and Commonwealth Bank product discounts to name a few!
• Increase your take home pay with salary packaging options to receive savings up to a maximum of $18,550 per annum
• A refer a friend program worth $2000!
• Fleet vehicles for work related travel and free parking
• Purchased Leave Program and 6 weeks Paid Parental Leave Schemes
• Employee Assistance Program with available services that assist with financial planning, Fitstop gym corporate membership, counselling sessions & health/wellbeing packs to name a few!

We have some strict compliance requirements which will be required and discussed if your application is progressed

Join our dedicated team and be part of a leading disability provider organisation that values and supports its employees. At Rocky Bay you'll have access to ongoing training, professional development opportunities and a supportive work environment that fosters personal and professional growth. If you feel that you’d be a great fit for this exciting and rewarding role, click “Apply” now. We look forward to welcoming you!

You can search us on all social media platforms by searching #therockybayway

For further information about career advancement and opportunities at Rocky Bay, please click on the below link:
https://www.rockybay.org.au/careers-with-us/

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at [email protected] We're here to help!

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.