Library Customer Service Officer

Permanent / Part-time (37.5 hours per fortnight)

Salary: $66,146 - $77,343 per annum (pro rata) + 12% super + shift penalties

Benefits:

• Free parking and safe bike storage

• End of trip facilities

• Health and Wellbeing program

• Discounted membership at Fremantle Leisure Centre

• Superannuation co-contribution options

• 17.5% leave loading

The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle a welcoming city for all. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success.

The City of Fremantle is seeking an enthusiastic and customer-focused part-time Library Customer Service Officer to join our team. This is an exciting opportunity to contribute to a busy and collaborative team.

This position reports to the Team Leader Library Operations and will require you to engage with and support customers to provide them with exceptional library experience. We are seeking individuals who can interact well with a wide variety of people, with strong communication skills and an adaptable approach to work. You will be expected to work within existing practices and make suggestions on how we can improve our service delivery.

Key responsibilities include:

• Delivery of Library front of house tasks such as shelving, returns/loads, weeding, displays and library administration.

• Reference and IT support and general customer service across two floors.

• Working collaboratively with the broader Lifelong Learning team to promote library services and programs.

The successful applicant will understand the place of the public library within a community and be able to display high levels of empathy and discretion. Customer service experience will be looked at favourably, as will a flexible and positive attitude. The successful applicants will be asked to provide a Working with Children Check and Police Clearance.

Hours for this position are as follows:

Week 1
Monday 1pm-6pm
Tuesday 1-6pm
Wed 8-1pm
Saturday 11-3
Sunday 11-3

Week 2
Monday 1-6pm
Tuesday 1-6pm
Friday 1-6pm

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:
Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae. You do not need to address the selection criteria. Your CV should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is 5pm on Sunday the 17th of August but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Leanne Thorpe on 08 9432 9768.

Applicants must have the right to work in Australia.