ABOUT THE COMPANY

Lotus People are excited to be working with a growing, APRA-authorised specialist insurer with a strong reputation in the market and a team of around 120. This organisation stands out for its genuinely collaborative culture, approachable leadership, and commitment to doing business the right way. With values centred on integrity, long-term relationships, and a “can-do together” mindset, employees feel heard, supported, and empowered. Be part of a company that gives back to the community and offers meaningful, ethical work in a fast-paced, high-performing environment.

ABOUT THE ROLE

This full-time, 15-month contract role is an integral part of the Surety Division, supporting a small, experienced team of managers and administrators. You’ll play a hands-on role in processing bond applications, liaising with clients and brokers, and managing general administrative functions that keep operations running smoothly. This is a great opportunity to contribute to a high-impact area of the business and gain exposure to a niche area of insurance.

DUTIES

• Communicate with key stakeholders including clients and brokers
• Process incoming bond applications
• Resolve client issues related to bond applications
• Prepare and send tax invoices for bond transactions
• Manage cancellation processes for surety and bank-fronted bonds
• Maintain accurate records in internal systems
• Provide general administrative support to the Surety team

SKILLS & EXPERIENCE

• 2+ years’ experience in an administrative role
• Strong interpersonal and communication skills
• High attention to detail and strong time management
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Customer-focused with a proactive and collaborative mindset
• Experience in a financial institution is desirable

BENEFITS

• Be part of a collaborative and professional team environment
• Gain exposure to the niche field of surety bonds
• CBD office location, close to public transport
• Join a company that values innovation, long-term relationships and doing the right thing
• Enjoy 1 WFH day (after the initial training induction)

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted
candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.