GCIT Account Manager

Purpose

The primary objective of the Account Manager is to oversee the day-to-day management of a territory of clients, ranging from small to large businesses. This role is focused on nurturing client relationships, identifying opportunities for growth, and ensuring high levels of satisfaction and retention.

The Account Manager will execute functions within the sales process, support the broader sales and service teams, and ensure customer needs are met promptly and effectively.

The key outcome is profitable client retention and growth.

Core Values

Solutions Driven

Sharing Knowledge

Efficiency is Key

Exceeds Expectations

Own the Outcome

Key Responsibilities

Champion and embody all company Core Values

Proactive and reactive management of Managed Services clients

Develop and execute an account management strategy for all Managed Service clients

Conduct monthly, quarterly, or annual business reviews based on client categorisation

Maintain strong, ongoing client relationships through scheduled and consistent communication

Ensure client concerns are resolved in a timely, efficient, and professional manner, escalating issues as needed

Assist with administrative tasks to support annuity renewals for existing clients

Manage agreement renewals where applicable

Prepare client quotes and ensure all relevant details are documented in the CRM (ConnectWise)

Maintain strong relationships with suppliers and vendors

Maintain a sound understanding of the company’s services and capabilities and communicate them effectively to clients

Record all client communications and sales activities within the CRM system

Complete ongoing vendor sales training to maintain strong product knowledge

Assist with other duties related to the Sales and Marketing department as required

Take ownership of tasks and follow through on commitments

Prerequisites

Qualifications

No formal qualifications required for this role

Experience

Minimum 2 years of experience in IT Sales or as a Technical Account Manager

Previous background in technical support is highly regarded

Knowledge

General knowledge of a broad range of IT technologies is expected

Personal Attributes

Customer-focused – committed to delivering exceptional service through all communication channels (written, phone, in-person)

Clear communicator – adaptable communication style tailored to the audience

Detail-oriented – strong attention to detail in both written and verbal communication

Commercially aware – understands how to apply knowledge in a practical, business-focused way

Team player – collaborative, supportive, and positive team contributor

Organised – strong time management and the ability to complete administrative duties efficiently

Other Requirements

Current and valid driver's license

Legal right to work in Australia

Must pass Police check and reference checks prior to employment

This job description outlines the general scope and key responsibilities of the Account Manager role. It is not an exhaustive list of duties. You may be required to perform other job-related tasks as directed by management, depending on business needs and role development.