About the Company
Gybe Consulting are partnering with a market-leading organisation in passive fire and thermal protection. Their products are derived from a 150 year heritage in manufacturing high performance technical textiles that perform life-protecting roles in both the built environment and personal protection.

Position Summary
We are currently seeking a dedicated and experienced QLD Customer Account Manager to join the team. As a Customer Account Manager, you will play a vital role in developing and growing sales through existing and new customers. If you are passionate about delivering exceptional customer service and have a proven track record in sales management within passive fire protection or complementary product verticals, we invite you to apply for this exciting opportunity.

Key Responsibilities:

• Grow the existing customer base by establishing strong relationships and fostering customer loyalty.
• Handle day-to-day customer enquiries promptly and professionally, ensuring customer satisfaction.
• Manage customer accounts and conduct site visits when necessary to address customer needs effectively.
• Provide comprehensive training sessions to customers on product systems and user-friendly app.
• Educate customers on the effective use of the app and encourage increased utilization.
• Proactively engage in marketing activities to raise the profile of the product range.
• Develop and maintain a sufficient number of sales leads in alignment with monthly and annual budgets.
• Attend quarterly sales meetings to discuss progress and strategies for achieving sales targets.
• Prepare monthly, quarterly, and annual sales reports to track performance and identify areas for improvement.
• Collaborate with the customer service team to ensure customer satisfaction, including efficient management of any customer complaints.
• Participate in regular staff training to stay updated on product knowledge and industry trends.
• Demonstrate effective time management skills to handle customer enquiries promptly.

Candidate Requirements:

• Previous sales management experience is required with exposure to the passive fire industry.
• Committed to delivering exceptional customer service across all communication channels.
• Ability to communicate clearly and concisely, adapting communication style to suit different audiences.
• Strong attention to detail and excellent written skills when engaging with internal and external stakeholders.
• Apply knowledge in a practical, commercial manner to drive sales.
• Willingness to assist and support team members, fostering a collaborative work environment.
• Ability to accomplish objectives effectively within given time frames and efficiently manage administrative duties.
• Professional and friendly approach, ability to work under pressure, excellent attention to detail, confident manner, positive approach to change, and strong problem-solving skills.
• Valid driver's license required.

What’s On Offer

• Cohesive and dynamic team with an innovative approach
• Strong focus on culture, support and development
• Competitive salary and bonus structure