Based in Goonellabah, NSW (no remote working options)

Permanent fulltime role

Start ASAP

Salary band is 75k-85k plus super

On the job training provided

About my client:

My client is an inclusive and diverse workforce, who take pride on going the extra mile to deliver excellent care and high-quality outcomes to their patients. They employ the use of state-of-the-art equipment and cutting-edge technology because they believe their patients deserve nothing but the best.

About the Opportunity:

This is a fantastic opportunity for an experienced IT Field Technician. The focus of the role will be to support key users and clinics within the region. The successful candidate will be based in Goonellabah however you will be required to travel to other locations such as Inverell, Goondiwindi, Warwick and Tamworth.

As an IT Field Technician, you will heavily support the clinic teams and medical staff through:

Maintaining a high standard of work and service at all times, demonstrating company values in all aspects of your work.

Providing a physical IT presence in the Clinics, rotating between locations/sites as required

Answering inbound calls and provide support to internal and external customers – backed by the centralized support desk.

Act as project resource on internal & clinic projects & identify & propose opportunities for system improvement across the business.

Provide technical support (diagnosing & repairing hardware & software faults, troubleshooting, installing & configuring hardware & software, resolving allocated tickets, etc.) & non-technical support (customer service, timely & accurate customer feedback, managing ticket queue, maintaining stock, service improvement) to clinic teams.

Participate in the on‐call / after‐hours support roster.

Communicate with stakeholders at all levels of the organisation and work with external providers.

About You:

Alongside your experience with advanced desktop & computer systems and your ability to use & support software packages (eg. MS Office and line of business applications), you will also feel confident supporting a network of clinics in both technical and non-technical areas.

You will bring:

A passion & drive to create positive improvements in service delivery.

Excellent interpersonal & communication skills to engage with a variety of internal & external stakeholders.

High-level problem-solving skills to support the day-to-day needs of the clinics.

The ability to work collaboratively within a team (you will be supported by a centralised support desk) and also independently as the sole resource for the region.

Exposure to the Health sector and associated systems will be advantageous.

What my client can offer you:

Paid parental leave.

Uniform allowance

Annual flu vaccinations

Personal and professional training and development programs

Access to local team events and rewards

Exclusive discounts on personal purchases through IT hardware provider

Wellbeing Gateway App to enhance your mental health and wellbeing.

Access to our Employee Assistance Program

If you are ready for your next challenge and you want to work for an organization that will help grow and develop you, apply now!

Important note: Applications will be reviewed as they are received, don’t delay, apply now!

If you have any questions, do not hesitate to email [email protected].