IT Helpdesk / Field Technician
Regional IT Australia
Posted 1 day ago
About Us: Regional IT Australia is a dynamic and innovative Managed Services Provider that values technology-driven solutions. As part of our dedicated team, you'll have the opportunity to contribute to cutting-edge projects and collaborate with talented professionals in a supportive and inclusive environment.
Position Overview: We're seeking an enthusiastic and customer-focused IT Support Specialist to join our IT Helpdesk team in our Dubbo office. In this role, you will play a key part in providing technical support, troubleshooting, and maintaining our IT infrastructure. Your expertise will be essential in ensuring the smooth operation of our systems and helping our team members excel in their work. The role will over remote IT Helpdesk work and on-site work out in the field.
Responsibilities:
Provide technical assistance and support to end-users, both remotely and on-site
Troubleshoot hardware, software, and network issues, and provide timely solutions
Install, configure, and maintain computer systems, software, and peripherals
Collaborate with team members to identify and implement process improvements
Assist in the management of IT assets, including inventory and documentation
Educate users on best practices for utilizing technology effectively and securely
Respond to help desk tickets and ensure issues are resolved within established SLAs
Stay current with industry trends and technologies to enhance the company's IT capabilities
Qualifications:
Proven experience in IT support roles, with a solid understanding of computer systems, networks, and troubleshooting
Proficiency in operating systems and common software applications
Excellent communication and interpersonal skills
Ability to work independently, prioritize tasks, and manage time effectively
Why Join Us:
Competitive salary and benefits package
Opportunities for professional growth and development
Engaging and collaborative work environment
Chance to make a real impact on the company's success
Supportive leadership and team members
If you're passionate about technology, enjoy solving challenges, and want to be part of a forward-thinking team, we encourage you to apply! Join Regional IT Australia and help us build a brighter technological future.
Application Process: To apply, please send your resume and a cover letter highlighting your relevant experience to [email protected]. We look forward to reviewing your application!
Please note you must live within the Dubbo/Central West NSW region
About Regional IT Australia
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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