Level 2 IT Engineer
Location: Newcastle, NSW
Full-time | On-site

Work with one of the most innovative and highly regarded managed service providers in Newcastle. We are looking for multiple Level 2 IT Engineers who thrives in a fast paced environment and enjoys working in a busy and dynamic setting.

About the Role

This is a hands on support role where you will act as the escalation point for Level 1 support and contribute to project based work such as system migrations and integrations. You will be exposed to a wide range of modern technologies and play a key role in ensuring effective IT service delivery to internal teams and external clients.

Key Responsibilities

• Provide Level 2 technical support and resolve escalated service desk tickets
• Support and manage Microsoft 365 and Google Workspace environments
• Administer and troubleshoot issues related to Azure and Windows Server infrastructure
• Contribute to integration and migration projects across cloud and on-premise environments
• Collaborate with internal teams to ensure high-quality support and solutions
• Maintain accurate documentation and follow best practice service management processes

About You

• Australian Citizen or Permanent Resident (essential)
• Previous experience in a fast paced IT support or managed services environment
• Strong knowledge of Microsoft 365, Google Workspace, Azure and Windows Server
• Confident in resolving escalated technical issues from a Level 1 service desk
• Experience working on migration and integration projects
• Strong communication and troubleshooting skills
• Ability to manage competing priorities in a busy environment

What’s on Offer

• Work as part of a high-performing, collaborative technical team
• Exposure to modern cloud platforms and interesting project work
• Supportive team culture with learning and development opportunities
• Newcastle-based role with on-site presence required
• Competitive salary of $80k - 90k + super

Ready to Take the Next Step?

If you're interested in the above opportunity, or would like to discuss confidentially, please reach out to Karan Shah on 0416 410 657 or via email at [email protected].

At ASR Recruitment we are dedicated to fostering inclusive and diverse workplaces for our clients. We value the unique perspectives, experiences, and contributions that individuals from all backgrounds bring to a team. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals identifying as LGBTQIA+, women, people of all ages, those living with disabilities, and individuals from culturally and linguistically diverse communities. Diversity strengthens organisations, and we are proud to support our clients in building teams that reflect and celebrate this.