Technical Support Engineers
Location: Parramatta/ Chatswood (1-2 days in each office)
Job Type: 12-month fixed term contract + extensions
Hours: Mon to Fri rotating 8-hour shifts between 7am to 8pm
Salary: 65k-95k package
Start Date: As soon as possible

About Us

Hiring multiple proactive and highly capable Technical Support Engineers across levels 1-3 to join a growing Service Desk & EUC team. The role blends hands-on IT support with responsibilities in managing and improving End User Computing (EUC) services across business units. You'll be the go-to person for day-to-day support issues, while also owning the delivery and continuous improvement of desktop and mobility services nationally.

Position Summary

As a Technical Support Engineer, you'll be supporting phone, face-to-face walk ups and EUC support to sites across the country across mobiles, iPads, laptops, peripherals, tech troubleshooting, managing projects to set-up new sites and provisioning. The role involves working Mon to Fri rotating 8-hour shifts between 7am to 8pm split between the Paramatta and Chatswood offices with once a month in Canberra.

Key Responsibilities

Service Desk Analyst (Level 1/2 Support):

• Deliver first-level IT support over the phone, onsite and via CRM.
• Troubleshoot issues across desktops, applications, connectivity, and peripherals.
• Perform user administration and basic training on in-house systems.
• Log, track, and escalate incidents and requests within SLA targets.
• Maintain asset registers and assist with the implementation of IT enhancements.
• Contribute to knowledge base documentation and process improvement initiatives.

End User Computing (EUC) Lead:

• Lead desktop and mobility support services across Service Stream.
• Ensure SLA performance for incidents, requests, and executive/VIP support.
• Drive compliance for patch management and security updates.
• Own and improve IT asset lifecycle management, including refresh and disposal.
• Provide advanced support and technical ownership of SCCM, Intune, and SOE management.
• Collaborate with stakeholders and vendors to uplift EUC capabilities using modern, secure, and cost-efficient technologies.
• Report on EUC service delivery outcomes and drive continuous improvements through Agile practices.

Skills & Experience

Essential:

• Minimum 1+ year in Level 1/2 IT support.
• Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365).
• Solid understanding of Windows OS, desktop hardware, and mobility solutions.
• Experience in service leadership or team coordination.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and stakeholder engagement skills.

Preferred:

• Microsoft certifications (M365, Intune, Windows 10/11).
• ITIL Certification.
• Agile Certification (desirable but not mandatory).
• Experience in vendor management and service performance monitoring.
• Previous exposure to incident and change management frameworks.

What You Bring

• A strong customer-first mindset with the ability to work under pressure.
• Must Have full Australian Work rights
• Must have driver's licence and own vehicle
• Natural leadership qualities and a collaborative approach.
• Passion for continuous improvement and innovation in IT services.
• High attention to detail and ability to manage competing priorities.

How to Apply

Apply now for a chat or send your resume to [email protected]