Join One of Australia’s Most Trusted Recruitment Partners

At face2face Recruitment, we’re not just another agency – we’re a nationally respected, award-winning recruitment firm that has delivered over 6,000 high-quality scribe assignments across more than 100 government departments, as well as private and not-for-profit sectors.

We’re known for our high standards, exceptional client care, and fast, accurate delivery. Now, we’re looking for a Scribe / RPO Manager to play a pivotal role in leading and managing this highly valued service.

This is an exciting opportunity to take ownership of one of our most in-demand offerings, supported by a seasoned team of 30+ professional scribes and a business that invests in quality, systems, and people.

About the Role

As our Scribe / RPO Manager, you’ll be responsible for the end-to-end coordination of scribe assignments and outsourced recruitment support. From managing client relationships to ensuring quality outcomes, this role combines project management, stakeholder engagement, and service excellence.

You’ll also play a key role in refining our delivery model and ensuring every engagement aligns with APS merit principles and best practice recruitment.

Key Responsibilities

Prepare accurate quotes and manage the onboarding of new scribe assignments

Schedule scribes and allocate work in line with skillset, availability, and client needs

Serve as the central point of contact for clients and scribes, ensuring clear communication throughout each assignment

Project manage large or complex recruitment campaigns, ensuring all deadlines and milestones are met

Provide scribes with appropriate templates, tools, and guidance for successful delivery

Conduct post-assignment debriefs with clients and scribes to gather feedback and continuously improve

Quality check all reports to ensure consistency, accuracy, and alignment with government expectations

Collaborate with internal admin and support teams to streamline workflows

About You

You're an organised, dependable professional with a passion for delivering high-quality service. You know how to manage competing priorities without dropping the ball and have the confidence to deal with clients and team members at all levels.

To be successful in this role, you will have:

Previous experience in project coordination, recruitment, or scribing services

Excellent written and verbal communication skills

Strong attention to detail and a commitment to quality

Proven ability to manage multiple projects and deadlines

An understanding of government recruitment processes and merit-based selection (highly regarded)

A collaborative and proactive mindset

Why face2face?

Join a values-driven, 100% Australian-owned agency with a 20+ year track record

Work alongside a respected team of professionals with deep expertise in government recruitment

Be part of a business that invests in training, systems, and service quality

Enjoy flexible work arrangements and a genuinely supportive culture

Make a real impact with a business that’s trusted by some of Australia’s largest employers

Ready to Apply?

Click Apply Now to submit your resum.

For a confidential conversation, contact us at [email protected] or call 0435 923 464.