Join Sydney’s Flagship Mercure Hotel as Operations Manager – Where BIG Talent Meets BIG Impact!

Ready to lead at the heart of hospitality? As the flagship Mercure in Australia, Mercure Sydney invites you to become part of something bigger. Boasting 517 rooms, 12 versatile conference spaces, and a vibrant mix of food and beverage outlets—right next to Central Station—this is your stage for an extraordinary career.

Why You’ll Love This Role:

You’ll oversee dynamic hotel operations (Front Office, Food & Beverage, Housekeeping) as the right hand to the General Manager, with daily variety, challenge, and the scope to shape guest experiences and team successes in an environment that’s anything but normal.

What You’ll Do:

Lead and inspire diverse operational teams with mentoring, coaching, and a commitment to collaboration and inclusivity

Ensure exceptional guest experiences by upholding and surpassing our high standards of service and product quality

Partner with Food & Beverage leadership to optimise costs, quality, menus, marketing, safety, and profitability

Support the Front Office team in delivering seamless operations focusing on customer satisfaction, sales, room management, and reporting

Coordinate closely with Housekeeping to maintain immaculate rooms, public areas, and linen services

Work closely with the General Manager to fuel hotel success and bring the hotel’s Vision and Values to life

Who You Are:

Hands-on and experienced in hospitality leadership, ideally in Food & Beverage or Rooms

Experienced in managing high-volume F&B operations and passionate about developing people and product.

Organised, proactive, solutions-focused, and results-oriented with a strong focus on team performance

Skilled in coaching management teams to success

An effective communicator, comfortable with reporting and cross-department collaboration

Passionate about exceeding guest expectations, with a keen eye for detail and presentation

Proficiency with Opera Cloud PMS is desirable

What We Offer:

Free onsite parking and dry cleaning services

Attractive global discounts on accommodation and dining across Accor’s network

Real career growth opportunities within an international brand

Flexible working arrangements because we know balance matters

Access to cutting-edge training platforms to sharpen our skills

The opportunity to work alongside hospitality professionals in an iconic, buzzing Sydney location

Step into a role where your leadership and passion for hospitality truly matter. Apply now to be part of something bigger.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.