About the Role

As an Operations Manager at IHS, you’ll be responsible for the delivery of housekeeping and public area services across a group of premium hotel sites in Sydney. You’ll work closely with Site Managers and frontline leaders to ensure consistent service standards, workforce capability, and client satisfaction.

Reporting to the Executive Manager, you’ll play a vital role in leading site operations, coaching teams, building client relationships, and driving continuous improvement in quality, safety, and performance.

Key Responsibilities

Overseeing day-to-day housekeeping and public area operations across multiple hotel sites

Coaching and mentoring Site Managers, Team Leaders, and Supervisors

Supporting recruitment, training, and engagement of site teams

Managing client relationships and resolving service issues

Conducting audits and inspections to ensure compliance and quality

Monitoring labour usage, costs, and operational KPIs

Driving WHS and infection control best practices

Supporting rollout of digital tools and service innovations

About You

3–5 years' experience in hotel or facilities management (multi-site or high-volume preferred)

Strong leadership skills with experience managing diverse teams

Background in 5-star hotel operations highly regarded

Working knowledge of WHS and hygiene compliance standards

Strong interpersonal and problem-solving skills

Comfortable with rostering, reporting, and digital tools

Why Join IHS?

At IHS, we’re proud to work with some of Australia’s top accommodation providers. They choose us because of our exceptional service delivery which is achieved by our people.

You’ll be part of a passionate, growing team that values every individual’s contribution, believes in growing capability and careers, focuses on training and culture, and recognises and rewards the effort that our team puts in.

We work within the hospitality industry where people, relationships and keeping your commitments matters.

IHS is part of the Bayton Group which also provides greater job security and further career opportunities – join us & grow with us!