MAIN DUTIES/RESPONSIBILITIES:

Internal Sales play a pivotal role in ensuring exceptional sales and customer service experiences. This role encompasses managing inquiries across various channels and facilitating seamless order processing from placement to dispatch.

· Handle phone, email, and in-person inquiries with professionalism and efficiency.

· Coordinate customer orders, quotations, and maintain regular communication with customers.

· Execute sales office tasks including order entry, quotation generation, and invoicing.

· Ensure accurate invoicing and reconciliation of sales invoices/orders

· Deliver outstanding customer service through effective communication channels.

· Provide administrative support to the sales department.

· Any other reasonable duties as requested and directed by Management.

SKILLS & EXPERIENCE

Qualifications:

· Certificate IV Business Administration (Preferred) but not essential.

Experience:

· Previous experience in sales, customer service, or administrative roles preferred.

· Demonstrated experience in customer service or sales roles.

· Proficiency in using MYOB, Microsoft Word, Excel, and Outlook preferred.

Skills:

· Excellent communication skills, both verbal and written.

· Strong interpersonal skills with the ability to build rapport with customers and colleagues.

· Exceptional organizational and time-management abilities.

· Attention to detail and accuracy in data entry and order processing.

· Ability to work effectively in a fast-paced environment.

· Proficiency in problem-solving and decision-making.

· Team player with the capacity to work autonomously when required.

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PERFORMANCE GOALS:

· Achieve KPIs as set by direct management.