Billi has been keeping people refreshed for over 35 years with stylish, Aussie-made water systems that deliver instant filtered boiling, chilled, and sparkling water. Designed in Melbourne with smart eco-tech, we’re passionate about innovation and providing exceptional products and service to customers around the world.

We are looking for a friendly and proactive Customer Support Representative to join our Service Team. In this role, you’ll be the first point of contact for our customers, coordinating service bookings, providing technical support, and ensuring a smooth and positive experience from start to finish.

What You’ll Do

• Coordinate and book daily service calls to ensure timely technician attendance
• Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
• Manage service data in NetSuite and Salesforce to keep records accurate and up to date
• Liaise with service agents to ensure jobs are completed to standard and on time
• Assist with customer complaints, special requests, and service follow-ups
• Process payments and support re-attends and installations from sales orders
• Communicate key updates and opportunities to the Customer Support Manager

What You’ll Bring

• Year 12 VCE or equivalent
• Proven customer service and conflict resolution skills
• Professional and friendly phone manner
• Strong communication and coordination abilities
• Experience with CRM systems (NetSuite/Salesforce preferred)

Why Join Billi?

At Billi, you’ll be part of a team that values innovation, sustainability, and customer care. We offer a supportive work environment, opportunities to grow, and the chance to make a real impact every day.

If you’re ready to bring your customer service skills to a company that’s making a difference, we’d love to hear from you. Submit your resume and cover letter today!